We are a values-driven company focused on safety, accountability, integrity, teamwork, and customer service. As a senior leader, you'll shape strategy, inspire teams, and influence our future direction.
We're looking for a leader with experience in electric motor, generator, or pump repair industries, who is proactive and dedicated to exceptional customer and employee experiences. Your leadership will drive change, set new industry standards, and make a lasting impact.
Join us for growth opportunities, competitive compensation, and the chance to make a meaningful difference. If you're ready to lead with vision and inspire innovation, apply now! (offering relocation)
Responsibilities & Expectations:
The Operations Manager is responsible for driving continuous improvement and customer satisfaction by managing the operational framework. This includes leading and supporting Continuous Improvement Process Solutions (CIPS) related to customer satisfaction, quality, safety, productivity, and employee relations in a motor and generator repair facility. The Operations Manager will oversee supervisors, leads, technicians, equipment, and materials to achieve both daily and long-term production goals. This is a highly visible, high-impact position that offers an opportunity to significantly influence the organization's success and growth.
Key responsibilities include:
- Provide leadership, guidance, and performance management to build a world-class team focused on safety, engineering, quality, customer service, teamwork, and entrepreneurial spirit.
- Achieve financial targets in the service center's Annual Operating Plan (AOP) through management of repair job margins.
- Ensure procedures and standards are in place to meet customer requirements, including inspections, data collection, and material delivery, while adhering to company standards of work.
- Develop and monitor a monthly priority list to meet customer delivery timelines and financial goals.
- Assist in developing work plans, operations scheduling, material expediting, and time estimates for work operations.
- Direct hourly workers to maintain safety standards and participate in site-specific safety audits, incident reports, training, Job Hazard Analysis, LOTOs, housekeeping, and inspections.
- Enforce accountability at all levels through consistent record-keeping and training.
- Maintain an overall training plan and ensure required certifications are up to date for hourly employees.
- Plan, direct, and coordinate hourly labor requirements on the shop floor to support incoming tear-downs, inspections, and production repair jobs.
- Manage staffing for the hourly workforce and oversee time logging, job performance, work plans, and overtime tracking/authorization.
- Lead efforts to improve key customer-facing metrics (Quality, Time to Quote, Approval to Ship, and Ship to Invoice) as well as key operational metrics (Safety, Margin Performance, Labor Utilization, Direct and Indirect Costs).
- Act as a strategic problem solver with a strong passion for driving growth across the organization.
Qualifications & Competencies:
- Technical Expertise: Background in motor, pump, or generator repair or field service.
- Education: Bachelor's degree in Engineering or Operations, with supervisory experience in a related industrial field.
- Experience: 10+ years of experience, including leadership roles in service and manufacturing environments.
- Industry Knowledge: Strong understanding of motor and pump repair services, including machining, electrical testing, and assembly processes.
- Operational Systems: Familiarity with production and materials control systems.
- Continuous Improvement: In-depth knowledge of lean manufacturing principles and production scheduling.
- Technical Skills: Proficiency with Microsoft Office and business management systems.
- Communication: Exceptional verbal and written communication skills, with the ability to provide clear instructions, prepare reports, and engage with stakeholders.
- Leadership: Strong interpersonal skills for coaching, feedback, and performance management.
- Problem Solving: Excellent analytical, decision-making, and problem-solving skills.
- Organizational Skills: Ability to manage multiple projects simultaneously while meeting deadlines.
- Customer Service: 7+ years of customer service experience in an industrial setting or equivalent education is preferred.
- Attention to Detail: Meticulous attention to detail and superior organizational skills.
You'll thrive in this role if you…
- Lead with integrity and prioritize safety, committing to a safe and ethical workplace.
- Value teamwork and accountability, working well with others, taking responsibility, and delivering on commitments.
- Focus on the customer, always aiming to provide an unmatched customer experience.
- Have an entrepreneurial spirit, being proactive, innovative, and thriving in a fast-paced environment.
- Communicate effectively and clearly, keeping everyone informed with purpose.
- Stay curious, continuously seeking new knowledge and striving to grow personally and professionally.
Benefits:
- Paid Time Off (PTO)
- 401(k) Employer Match
- Bonus Incentives
- Tuition Reimbursement Program
- Medical, Dental, and Vision Plans
- Employee Assistance Program (EAP)
- And more!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Any offer of employment is contingent upon the successful completion of a background check and driving record investigation. As a federal contractor, we maintain a drug-free workplace and require candidates to pass a pre-employment drug screening.