DescriptionOperations ManagerAbout UsCome join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.Today, we have over 130 locations in 32 states but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!Our people are at the heart of what we do and how we support our customers.Why become a MedSpeeder? Take a look at what MedSpeed offers:
- Medical, Dental, Vision and Flexible Spending Account We offer plans that help you and your family take care of your whole self.
- 401(K) with Company MatchHelping you make good financial decisions today and for the future.
- Paid Time OffWe value well-being and encourage work life balance.
- Opportunities for Career Advancement - Over 50% of our market managers have been promoted into their roles.
- Training Provided - Our Blue Shirt Certified program ensures you excel in your role.
What you will be doing as the MedSpeed Operations Manager:
- Overall leadership of Logistics Service Representatives, including performance management, recruitment, hiring, training, coaching and development
- Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
- Ensure accuracy and ongoing system maintenance of route, client and variable stop data
- Perform Logistic Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
- Maintain positive client relationships through regular communication and prompt resolution of service exceptions
- Establish and maintain a clean, safe work environment and ensure compliance with company's Making Every Day Safe policy
- Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
- Assist operations team with projects to improve operational efficiency and service quality
- All other job-related duties as assigned
- Build and nurture a collaborative MedSpeed team culture
- Other job-related duties as assigned
What you will need to bring to be the MedSpeed Operations Manager:
- Excellent written and oral communication, strong interpersonal skills
- Collaborative work style, able to work well within and across departments
- Successful experience applying quality management principles
- Strong project management skills
- Strong customer relation skills, demonstrated ability to interact with key decision makers
- Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
- Result & action oriented with a sense of urgency
- Rational thinker with the ability to excel in stressful situations
- Demonstrated leadership ability
- Strong computer skills, Microsoft Office Suite proficiency
- Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
- 3-5 years logistics or transportation work experience preferred, or 3+ years management experience preferred
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