Job Description:
A client of Insight Global is looking to bring on an Operations Manager to lead a team of resources supporting cross bore, leak survey, asset protection and emission measurement functions.
Functions include but are not limited to provision of the leadership, direction setting, skills development and performance management of a team of resources in engaged in the following :
- Comprehensive video reviews of cross bore sewer inspections
- Maintaining detailed records of all identified cross bores including pipeline installation year, address, photos, video etc.
- Storage and review of project deliverables files
- Extraction, manipulation, cleansing and analysis of raw methane data
- Creation of infographics and other educational materials for customer distribution
- Process and validate invoices
- Manage budget accruals and variances
- Dashboard creation for status reporting
- Monitoring of at-risk grids for leak survey
- Creation of on demand surveys
- Manual leak survey entry into Maximo
- Monitoring and updating leak data for emissions surveys
- RFP creation for suppliers
Responsibilities:
- Single POC for the stakeholder
- Work with program stakeholders to clarify weekly scope(s)
- Develop workload plans for each scope of work including balancing and distributing workload across the team, notifying the stakeholder where technical issues or latencies may lead to project delays
- Create a continuous improvement plan that seeks out and recommends process improvements to stakeholder to proactively drive increased productivity, customer satisfaction, and overall program efficiency
- Establish and manage KPIs to maintain performance and quality standards
- Provide weekly and monthly status reports to stakeholders
- Gather and report feedback to stakeholders
- Conduct weekly 1:1 meetings with the team:
- Set weekly goals
- Review weekly goals
- Assess project progress
- Address challenges
- Celebrate successes
- Timesheet management
- Handle access provisioning for new hires
- Conduct orientations for new hires
- Assess hiring needs and implement onboarding and training for new hires
- Foster a collaborative and inclusive team environment
Software Requirements:
- Smartsheet
- SharePoint
- Oracle
- Power BI
- Excel
Requirements:
- Bachelor's degree in Project Management, Engineering, Construction or related field
- CSM, CAPM, CPM, or Six Sigma certified (green belt, black belt)
- 3+ years of demonstrated experience in a utility-focused project management role
- i.e., sustainability, system reliability, damage prevention, natural gas, power distribution, telecom, water/wastewater, transportation
- 2+ years leading and managing a team of 5+ individuals
- Excellent vendor management skills
- Strong organizational and multitasking abilities
- Effective communication and interpersonal skills
- General understanding of pipeline systems and city infrastructure
Plusses:
- PMP certification or pursuing PMP
- Maximo (enterprise asset work management system) experience
- Advanced Mobile Leak Detection (AMLD)/survey optical spectroscopy technology) experience
- Methane emissions reporting experience
- Gas distribution experience
- Knowledge and/or experience with cross bore impingement discovery, remediation, and program administration
- Experience leading and managing continuous improvement projects that have significant operational impact
- i.e., implementation of new technologies and upgrades, regulatory rule changes, workforce planning and transformation, application of predictive analytics