Hilton Garden Inn Mystic/Groton is seeking a hands-on dynamic Operations Manager with a hotel operations background to join our team. This role will be responsible for the day-to-day operations of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance. The Operations manager will report directly to the General Manager.GENERAL RESPONSIBILITIES:
- Recruit, interview and hire associates for assigned hotel. Meet regularly with General Manager and Regional Director to review staffing, morale and any disciplinary situations/investigations
- Assist in new associate orientation and onboarding
- Train and support all associates and ensure performance in accordance with established hotel brand standards
- Adhere to all Company and brand standards
- Compliance with Federal & State Labor laws
- Ongoing review of staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and partner hotel leadership.
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Oversight of food & beverage, housekeeping and engineer functions
- Assist in oversight of Sales, Front Office, Housekeeping and Restaurant
- Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Identify areas of concern and develop strategies to improve performance
- Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
- Participate in sales and marketing process as well as ongoing community involvement
- Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
- Active participation in budgeting and forecasting to maximize hotel revenue and profits
- Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
- Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
- Balance cost controls with exceptional customer service and associate satisfaction
Qualifications
- Previous hotel operations leadership experience
- Demonstrated passion and sense of urgency in the achievement of results
- Excellent time management skills, strong leader of people
- Attention to detail and highly organized
- Must be self-motivated and results oriented
- Willingness and ability to train and develop associates
- Creative problem-solving skills
- Familiar with common computer software programs including Microsoft outlook, word and Excel.
- Must be willing to work varied hours including evenings, weekends & holidays
- Hilton PEP experience preferred but not required