Operations Manager
: Job Details :

As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.Job DescriptionAre you looking for your next opportunity?Sompo has a unique opportunity for an Operations Manager in our North America Insurance Operations team.The role is responsible for overseeing a Policy Servicing team. This team handles centralized processes that support Business Units across North America. Processes include policy renewal preparation, preparation of required policy notices and filings, policy issuance, new system conversion, as well as various other underwriting and operational support activities.Location: This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.Our business, your impact, our opportunity:What you'll be doing:* Manage, coach, and assist a team of Operations Analysts* Track, monitor and balance team workload* Support team and ensure adherence to best practices* Drive continuous improvement and service delivery* Create common, standard processes and implement controls to improve efficiencies and support strategic goals* Provide technical and administrative support to underwriting units including, but not limited to, new business set up, renewal policy preparation, and various policy notices* Communicate with underwriting assistants/technicians, underwriters, managers, VPs and brokers in a clear and concise manner.* Perform quality control analysis of select tasks completed by other operations personnel* Compile data utilizing various sources and tools; investigate data quality issues* Quantitatively and qualitatively analyze performance and complete management reporting* Coordinate team involvement in user acceptance testing of system and new functionalities* Hire and train new team membersWhat you'll bring:* 7+ years of experience as an Insurance Operations Professional (P&C insurance)* Supervisory experience and LEAN management skills preferred* Experience transforming and implementing Operational processes* Strong problem solving and decision-making abilities; process improvement skills* Strong written and oral communication skills* Attention to detail required* Computer skills including Microsoft office, Excel, Visio* Guidewire, Cognos and/or AS 400 skills a plus* Excellent time management and ability to work and prioritize tasks independently* College degree preferredAt Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:* Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution* Pharmacy benefits with mail order options* Dental benefits including orthodontia benefits for adults and children* Vision benefits* Health Care & Dependent Care Flexible Spending Accounts* Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children* Company-paid Disability benefits with very competitive salary continuation payments* 401(k) Retirement Savings Plan with competitive employer contributions* Competitive paid-time-off programs, including company-paid holidays* Competitive Parental Leave Benefits & Adoption Assistance program* Employee Assistance Program* Tax-Free Commuter Benefit* Tuition Reimbursement & Professional Qualification benefitsIn today's world, what do we stand for?Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.