Title: Operations ManagerClassification: ExemptAbout the OrganizationRoadSafe Traffic Systems is the largest national provider of traffic safety products and services in the United States. RoadSafe serves customers in all 48 contiguous states through its network of more than 60+ branch locations. At RoadSafe, we offer competitive pay, growth potential, and an excellent benefits package, including medical, dental, vision, and 401(k) plans for those who qualify. We recognize and value diversity and are committed to creating an inclusive environment for all employees.
Position Summary:As Operations Manager, you will be primarily responsible for managing the day-to-day operations of crews and equipment within your assigned area, ensuring operational excellence and customer satisfaction. This role includes overseeing on-site employee training, directing the daily branch operations, and managing production, safety, staffing, inventory, revenue, and earnings. The role requires strong P&L experience, balancing corporate financial goals with customer needs and local resource availability.
The Role:We are seeking an operational leader with strong financial acumen who can confidently manage customer relationships while ensuring branch profitability. You will oversee branch production, shop activities, and customer relations, while coordinating with estimating departments to align production capacity and critical path issues. Additionally, you will collaborate with accounting on revenue recognition, forecasting, and reporting. This is a hands-on, working manager role, with responsibilities that extend to performing traffic control and operations on the jobsite.
Essential Functions: - Manage crews and equipment in remote locations to meet and exceed customer expectations.
- Serve as a direct representative to municipalities and customers, handling project notifications, securing permits, and ensuring compliance with ordinances and regulations.
- Solve problems quickly and independently, exercising sound judgment and authority.
- Develop employee schedules, manage personnel on projects, and ensure timely completion of paperwork.
- Coordinate labor needs for projects, including sourcing and scheduling external labor.
- Plan and schedule projects efficiently and cost-effectively.
- Assess employee performance and contribute to hiring and firing decisions.
- Oversee safety and compliance, including DOT and safety training for employees.
- Understand that this is a high-demand position, requiring 24/7 availability, including evenings, weekends, and extra workdays to meet project deadlines.
- Request and manage material needs based on project requirements.
- Maintain a system for reporting production to accounting for accurate billing.
- Keep up-to-date Weekly Revenue Forecast Reports.
- Travel as needed for project oversight and customer interaction.
Key Leadership Competencies: - Lead by example, with a strong focus on safety, business ethics, work habits, and work-life balance.
- Be a good communicator who earns respect from subordinates, vendors, and customers alike.
- Engage in district-level discussions and represent the branch professionally.
- Serve as a candid team builder and player.
- Be accountable, focusing on maximizing profit and cash flow.
- Represent the company in interactions with customers and agencies, handling scheduling, disputes, and scope changes professionally.
Knowledge and Skills: - Deep understanding of state specifications for traffic control devices and materials.
- Industry involvement through trade associations or coalitions with state DOTs or similar organizations.
- Proficiency in MS Excel, Word, and Viewpoint (with training provided).
- Strong understanding of financial statements, including balance sheets and P&L statements.
Education and Experience: - Bachelor's degree in construction management, Engineering, or a related field is preferred.
- Minimum of 5 years of experience in traffic control and safety, including crew work and formal industry training.
- Minimum of 5 years of supervisory or management experience
EOE StatementWe are an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, disability, or veteran status.