The Operations Manager will oversee and manage all operations of vacant homes within their designated portfolio, ensuring optimal financial performance related to construction in their market(s). This role involves providing direction and guidance to a team of Assistant Construction Managers, Superintendents, Maintenance Technicians, and other assigned personnel.
- Senior level leadership required
- Must have experience directly leading, motivating, and developing a team
- General understanding of construction practices, general maintenance, vendor management
Essential Duties and Responsibilities:
- Enforce and manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience.
- Develop and implement strategic plans to optimize construction support processes and drive efficiency across national projects.
- Ensure all material specifications installed are compliant with company standards.
- Forecast and manage vacant timelines, and oversee the Acquisition and Disposition Processes.
- Mentor and inspire market managers by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development.
- Display exceptional knowledge of company policies, processes, and initiatives.
- Prepare and provide regular analysis on project progress, budget variance, and other key metrics to inform decision-making and drive continuous improvement.
- Communicate promptly and effectively any company updates, financial results, and new objectives with team members.
- Create a clearly defined roadmap for team members to assist them in meeting company expectations and achieving personal goals.
- Hold self and team accountable to all budgets, goals, metrics, and company initiatives, demonstrating company guiding principles in all interactions.
- Provide excellent customer service to both internal and external customers, exceeding company standards.
- Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed
Minimum Requirements:
- BA/BS preferred or equivalent experience.
- At least 5 years of residential real estate management experience, preferably with single-family homes.
- Demonstrated attention to detail.
- Basic financial acumen.
Qualifications:
- Prior property management experience required.
- Ability to analyze multiple data sets and make sound business recommendations.
- Collaborative team player with excellent critical thinking and problem-solving skills.
- Excellent time management skills and adaptability to change.
- Strong communication skills, both written and verbal.
- Proficiency with mobile office electronic tools and systems.
- Basic accounting and math skills, with excellent analytical abilities.
- Exceptional customer service skills.
- Desire for continuous development.
- Knowledge of Yardi preferred.