Company Description:For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation- fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
General Statement: Under the general direction of the Vice President, Mechanical Services, responsible for all Service, Repair and Assembly activities provided by Freeport, TX Service Center; Pressure Relief Valves, Control Valves, Isolation Valves, and Actuation Repair.Duties and Responsibilities:
- Manage all Service and Operations aspects specific to Mechanical Services and Repair activities.
- Specific responsibilities to include:
- Drive Safety First Culture
- Customer service activities
- Maintain effective communication and working relationship with Customers and internal constituents (Sales, QA, Sales Management).
- Supervise, counsel, discipline, hire, and terminate, all Operations personnel as required.
- Oversee production schedules to ensure that customer delivery requirements are met.
- Oversee work processes to ensure that internal and external quality standards are followed.
- Evaluate outside vendors for services and products for internal use.
- Work closely with the sales department to understand customer requirements, resolve customer issues, and plan for future work.
- Work with Operations and Sales departments to resolve any nonconformance.
- Communicate with customers, as required, to develop and maintain good working relationships.
- Responsible for maintaining and monitoring of Inventory Levels to support the Service business.
- Assisting QC Manager with ASME/NBBI training, audits, and implementation of QC procedures.
- Implement Safety policies consistent with Company's general policies and any Service-specific policies.
- Conduct monthly safety meetings and monthly safety inspections, correcting all deficiencies noted in the monthly inspections.
- Participate in weekly Staff communication meetings as required.
- Conduct employee training as required.
- Perform related duties as required.
- Ensuring you and your subordinates complete safety training by the due date.
QUALIFICATIONS:Education/Knowledge:
- Bachelor's degree in technical or business discipline or equivalent combination of education and experience.
- Thorough understanding of valves, actuators, and related instrumentation. Understanding to include principle of operation, related industry standards, repair procedures, and test criteria.
Experience/Skills:
- Five to seven years supervisory experience in similar industry.
- Some proficiency with MSOffice.
COMPETENCIES:
- Strong employee management skills including; provides regular performance feedback; develops subordinates skills; encourages growth; approachable to staff; makes decisions.
- Strong written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.
- Strong customer service skills including the ability to develop rapport and trust with other employees and customers.
- Strong conflict resolution and problem-solving skills.
- Strong interpersonal skills and the ability to work as part of a team.