Operations Ocean Import Specialist
: Job Details :

Job Description: Operations Ocean Import Specialist Job description Responsibilities:

• Manage shipments end-to-end, from booking at origins to delivery for International Ocean, air, and domestic shipments.
• Communicate all expectations to carriers paying extra attention to special requirements, assuring the carrier can meet all requirements.
• Receives and processes various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
• Enters various operational/customer data in software systems, works to identify missing or potential operational or service concerns, and communicates with appropriate groups as necessary to resolve.
• It addresses various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; it's a lot of complex or escalated customer needs as appropriate.
• Tracks orders and shipments and assists with tracing as needed.
• Assists with running and summarizing operational reports and details; presents information to co-workers or supervisors are needed.
• Interfaces with airlines, ocean shipping, truck and related carriers to understand requirements.
• Assists with preparing information required for quotes or addressing potential services; may provide more standard to complex quotes.
• Develops working relationships with internal and external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Creates and processes invoices, reviews for operational accuracy, and works with customers on questions and payment.
• Performs other duties as assigned.

Experience:

• Minimum 3-5 years experience
• Excellent communication skills in English, both verbal and written
• Basic Microsoft products, excel, word, outlook
• Strong customer service skills with the ability to interact professionally with clients, Management and co-worker
• Team player
• IES SOFTWARE a plus+

This is an exciting opportunity for an experienced Import Ocean Operations Specialist to join our team. We offer competitive compensation, paid time off for vacation, personal, sick days. Medical includes health, hospitalization, dental, eyes and life insurance. You can work from home 1 day a week. The opportunities for career growth. If you are a detail-oriented individual with a passion for maintaining efficient operations, we would love to hear from you. Apply now! Job Types: Full-time Salary: $ 40,000.00 - $ 60,000.00 per year Expected hours: 37.50 per week Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• import: 3-5 years (Required)

Language:

• ENGLISH (Required)

Ability to Commute to: Work Location: Franklin Square, NY 11010