POSITION OVERVIEW
As an Operations Specialist, you will be responsible for handling shipments from A-Z, ensuring smooth logistics operations for both exports and imports. Your role will involve coordinating and managing the transportation of goods, ensuring timely delivery, and providing excellent customer service to clients.
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
- Coordinate cargo movement based on client requirements in the most professional, cost effective, efficient, profitable, and timely manner.
- Work directly with clients aiming to provide effective transportation solutions, coupled with the highest level of customer service in the industry.
- Communicate with transportation vendors – from initial bookings to rate negotiations – to maximize department profitability.
- Review customer documentation to ensure efficient and hassle-free transportation of goods.
- Prepare shipping documents / Handling shipment from A-Z
- Continuously educate clients about export regulations, country specific requirements, and industry updates.
- Communicate and collaborate with internal teams, carriers, and customs agents to facilitate the smooth movement of goods.
- Manage customer inquiries and provide exceptional customer service for both export and import shipments.
- Monitor shipment schedules, track deliveries, and address any issues or delays promptly.
- Ensure compliance with international shipping regulations and customs requirements.
- Handle billing, invoicing, and financial transactions related to shipments.
- Identify opportunities for process improvements and efficiency enhancements in operations.
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- Proven experience in freight forwarding operations, with a focus on both exports and imports.
- Strong knowledge of international shipping regulations and customs procedures.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Proficiency in logistics software and Microsoft Office applications.
- Attention to detail and strong problem-solving abilities.
- Positive attitude and willingness to take initiative.
- DG Certified, Class 7 is a plus
- Experience with Cargowise is a huge plus
- Proficient in MS Office programs
PHYSICAL REQUIREMENTS
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on telephone.