Summary:Company's Executive Briefing Center (EBC) in Reston, Virginia is seeking an on-site experienced Briefing Operations Coordinator (BOC) to provide onsite, high-level support to the EBC team, company executives, and customers. This BOC will provide white glove experience to customers and company executives visiting the EBC. This role has high visibility and requires the professional business acumen and skill to interact with customers, partners as well as company leadership and sales teams. Responsibilities:This role is responsible for overseeing the EBC operations which includes a variety of duties:
- Work closely with Briefing Managers to create a memorable experience for customers and sales teams
- Be the first point of contact for customers and company
- Communicate professionally and confidently with customers, company executives and colleagues
- Act as the dedicated point of contact and event experience liaison. Handle all logistical details for EBC engagements (internal and external) to include but not limited to room set-ups, catering, escorting to room, ad hoc requests from customers and sales teams
- Handle any/all general administrative support
- Work closely and support sales and internal teams for meeting preparation
- Prepare customized meeting materials inclusive of customer agendas, digital signage, etc.
- Monitor IT/AV requirements. Work closely with onsite EBC Technology Manager to provide timely issue reporting and follow-up to ensure quick and efficient resolution
- Maintain EBC Reception Desk and surrounding areas in a professional and tidy manner.
- Acts as a liaison with other departments and outside vendors as necessary to ensure efficient communication and organization
- Prepare recurring and routine internal reports
- Assist with other operational function i.e., manage EBC inbox inquiries and meeting scheduling as needed
- Receive and direct incoming phone calls and emails
- Additional responsibilities as assigned by EBC Manager
Who You Are:
- Comfortable with Executives, displaying best-in-class professional appearance
- Ability to adapt to change in a fast-paced environment
- Customer-facing, positive and respectful attitude with customers, executives and colleagues
- Exceptional communication skills both written and verbal
- Approach challenges with a positive and solutions-minded perspective
- Ability to multi-task and prioritize, offering suggestions for heightened proficiencies
- High attention to detail and organized with documents, procedures, and work environment
- Outgoing, patient, and positive attitude
- Strong sense of self-motivation, maintaining job duties while unsupervised
- Takes initiative by starting and completing tasks with basic and minimal direction
- Consistently looks for ways to help support the EBC team and different departments
Background and Experience Requirements:
- BA/BS preferred
- Minimum of 2-3 years relevant experience in a briefing center, customer service, hospitality, event planning, or related field.
- Proficient in Word, Excel, Outlook & PowerPoint.
- High technical capacity with the ability to learn new programs quickly: virtual platforms, audio visual equipment, collaboration tools
Compensation:The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. #AditiConsulting