Location: Richmond,IN, USA
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Job Type
Full-time
Description
As the Operations Specialist, you will collaborate with external and internal stakeholders to maintain customer confidence and protect bank operations by keeping information confidential. While providing operational support for branch and bank staff members, the Operations Specialist will exhibit a work ethic that includes neatness and punctuality. If you are ready to advance your career at one of the best performing banks in the US, then apply TODAY!
In one year as an Operations Specialist, you will know if you were successful if you
* Reconcile General Ledger Accounts and other account reconciliations as assigned.
* Day 2 processing items such as Check Returns, Un-postables, and Chargebacks as assigned.
* Process Wires and GL transactions efficiently and accurately.
* Handle claims related to Debit Card and ACH Fraud.
* Responsible for direct participation in the achievement of both personal and branch support goals.
* Adhere to all retail and bank policies and procedures, audit and compliance guidelines and completes required trainings in a timely manner.
* Complies with bank operations and security procedures by participating in all dual-control functions.
* Contributes to team effort by accomplishing related results as needed, i.e., complete assigned daily reports, and assist with bookkeeping functions as needed.
* Provide impeccable customer service and communicate professionally with all departments and colleagues.
* Uphold understanding of all banking products and services, along with company systems and procedures.
* Perform other duties and responsibilities as assigned.
Requirements
What we are looking for
* High school diploma or equivalent required.
* Minimum one-year previous banking experience preferred.
* Minimum one-year accounting or back-office experience preferred.
* Accounting and excel skills highly preferred.
* Proficient knowledge of MS Office is preferred.
* Excellent verbal and written communication skills.
* Strong organizational skills with the ability to resolve customer problems in a professional and efficient manner.
* Ability to work well in a team environment.
ABOUT MERCHANTS
Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple lines of business, including Federal Housing Administration ( FHA ) multi-family housing and healthcare facility financing and servicing; mortgage warehouse financing; retail and correspondent residential mortgage banking; agricultural lending; and traditional community banking. Merchants Bancorp, with $17 billion in assets and $14.1 billion in deposits as of December 31, 2023, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Servicing, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.
We are very proud of being recognized both nationally as one of the top-performing public banks in the US. By S&P Global Market Intelligence and locally as a Best Place to work in Indiana for seven consecutive years. Learn more about this read more here.