About Oxford Instruments: Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team. We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:
- We start with the customer
- We succeed by being focused
- We make and keep our promises
- We work together as one team
- We help and trust each other to succeed
About the Opportunity: The Operations Specialist is responsible for the execution and ongoing improvement of various operational processes for Oxford Instruments America. This individual will report to the Operations Manager while working closely with stakeholders across manufacturing, client services, and other departments. The Operations Specialist will maintain various operational standards, and report on these as required, to help meet both fiscal and unit-based service targets. On occasion, this individual will travel to distribution centres, manufacturing sites and/or meetings.
Location: This position will be fully on site, 5 days per week, based out of our Concord, MA location.
Additional Responsibilities: - Material management, including responding to internal customers, order processing, stocking levels, and delivery management
- Commercial Invoice preparation
- Cycle counting on site service inventories
- Sales Order Management review and status processing
- Purchase order review and processing
- Track all outstanding requests, delivering quality results free of errors, and prompt responses
- Ad hoc and reoccurring reporting of KPI measures
- Manage internal customer escalations and issues which require calls, and/or meetings
- Ensure shipments follow government and jurisdictional regulations
- Other duties/projects upon request
About the Candidate: The right candidate for this role will have a relevant degree with BS/BA and/or 3+ years of Operations experience; In-depth experience with relevant tools and systems within Oxford Instruments America, and proven experience serving the Americas region (US, CA and LATAM). We are looking for a team player who possess a strong sense of urgency, with the ability to anticipate the needs of manufacturing, sales, and customers to prioritize shipments and optimize stocking; experience driving process improvement initiatives to deliver step=function improvement in service levels, and can communicate effectively with sales, service, product, and other departments.
Additional Qualifications: - Experience working in a dynamic environment that requires multitasking
- Continuous improvement mindset - looks for ways to increase efficiency and optimise ways of working
- A desire to and capable of working well in a team environment.
- Analytical with the ability to get things done quickly.
- Highly organized with a strong affinity for detail.
- Excellent communication skills in various formats (verbal, ppt, excel, etc.)
- Able to accept feedback and modify approach as required.
- High energy, resilience, and drive to achieve challenging goals.
- Builds effective working relationships internally and externally across the business.
- Scientific background or knowledge of the scientific market (preferable).
Oxford Instruments Perks and benefits: - Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans.
- Our 401k program has options for saving both pre- and post-tax dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
- Holidays - We recognize 12 holidays this year
- In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
- Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position. Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form. Note to recruitment agencies: Oxford Instruments does not accept agency CV's. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV's #LI-EB1