Operations Supervisor
: Job Details :

Responsibilities

• Ensure the sustainability of Lounge Services and all available Other Additional Services (Meet&Assist, car vale, etc.) with the pre-set quality standards, ensure customer satisfaction,
• Develop, maintain processes, procedures ensuring SOPs are adhered to ensure consistent levels of quality at all operation areas,
• Ensure continious cost and process efficiency in all operation areas,
• Staff and shift management of all up&running operations,
• Coordinate the training plans for operational and mandatory courses so that the nominations remain relevant to the job role and the station's needs,
• Coordinate the planning for the opening of new Lounges in the New York region. Involve all key departments, set up the recruitment process, conduct interviews for station staff.
• Liaise with the appointed Service providers, Airport Authorities,
• Support Sales & Marketing in local by meeting airlines station managers, hotels, travel agencies, etc.
• Look for new opportunities in the New York Region

Skills and Abilities

• Experience in airport operations,
• Ability to develop, manage and implement strategy and plans,
• Excellent management skills,
• Enthusiastic, creative, strong motivation and autonomous,
• Able to work in a complex environment

Qualifications

• Bachelor's degree, preferably in management,
• Min. 5 years proven experience as an operations manager with demonstrated ability in management,
• Strong organization skills and attention to detail,
• Ability to work on multiple tasks simultaneously under tight deadlines,
• Knowledge of the aviation industry and familiarity with Airport Authorities and Airlines,
• Excellent communication, presentation and problem-solving skills.