Operations Supervisor
: Job Details :

Are you someone who has a passion for helping others? If so, we would love to speak with you!

Leidos QTC Health Services is seeking qualified candidates for an Operations Supervisor role in our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touchpoints.

Who is Leidos QTC Health Services Inc.?

We are the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As an Operations Supervisor, you will oversee the operational aspects of ongoing projects and serve as a liaison between project management and planning, and the project team. In addition, you will oversee the status of operational issues, and schedule, and prepare reports while monitoring and developing resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

In this rewarding role, you will:

• Coordinate subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Analyze and report on a monthly and quarterly basis operational statistics

You must have:

• 5 years of prior relevant experience with 2 of those years must be in supervising or leading teams or projects
• Bachelor's degree from an accredited college, or 4 additional years of relevant experience in lieu of BS degree, or 2 years of additional relevant experience with Associate's degree in lieu of BS degree.
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations
• Strong working knowledge of case management programs
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations
• Must be able to successfully pass a National Agency Check with Inquiries (NACI) background investigation

Typical Day:

• Work onsite: Mon - Fri 8:00 AM - 4:30 PM CDT
  • Location Address: 4400 N.W. Loop 410, Ste. 500, San Antonio, TX 78229
• This role will support our Back-End VAS Team overseeing Medical Quality Specialist

Pay and Benefits:

• Pay Range: $66,975.38 to $81,858.80
• Eligible for a quarterly bonus up to 9% and annual merit increases

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Starting your first day, you will have access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• Competitive compensation and quarterly bonuses
• Student Loan Assistance
• Tuition reimbursement
• Paid Parental Leave
• A 100% company match of your pre- and post-tax contributions up to 5% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• An inclusive and ethical work place

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available CLICK HERE.

Commitment to Diversity

We are a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

ExperienceRequired

• 4 year(s): Supervisory or management experience preferably in a heath care setting.

Preferred

• Project management and medical case management life cycle experience is preferred.

EducationRequired

• Bachelors or better

SkillsPreferred

• Written Communication
• Verbal Communication
• Organization
• Leadership
• Interpersonal
• Forecasting
• Conflict Management
• Critical Thinking
• Computer Literacy
• Builds Relationships
• Analytical

BehaviorsPreferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

MotivationsPreferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)