Location: all cities,CA, USA
POSITION SUMMARY:
The Operations Supervisor is responsible for overseeing and managing the daily operations of the assigned clinic/program. This position will provide leadership and guidance to the staff, to ensure optimal quality of care, compliance with regulations, and efficient operation of clinic services. The Operations Supervisor will work closely with other healthcare personnel to ensure efficient and effective patient care. This is an on-site position.
MINIMUM REQUIREMENTS:
* High School Diploma or GED or higher.
* Two years or more of clinic/outpatient experience as a Team Lead or Supervisor
* Strong leadership and interpersonal skills
* Excellent customer service, organizational and problem-solving skills
* Knowledge of health care regulations and standards
* Able to effectively supervise and motivate staff
* Knowledge of clinic and office procedures
* Current CPR Certificate or ability to obtain CPR Certificate.
* FQHC/Clinic management experience preferred.
* Medical Assistant School Certificate or LVN Professional License preferred
* Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
* Ability to work independently with minimum on-site supervision
* Apply discretion and independent judgment using well established techniques, procedures or specific standards described in manuals or other sources.
* Valid California Driver's License, proof of insurance, and personal transportation. Travel to multiple sites is required
Qualifications
SPECIFIC DUTIES:
* Manage day-to-day operations of the clinic/program, including scheduling, billing, staff management, and patient flow
* Resolve any patient issues or complaints
* Work collaboratively with other healthcare providers to ensure quality care for all patients
* Implement and monitor policies and procedures to ensure efficient and effective care
* Develop and maintain records of clinic/program performance
* Develop and maintain relationships with other healthcare providers and organizations in the community
* Develop and implement quality improvement plans
* Supervise assigned Leads and other team members, manage time and attendance, prepare schedules, deliver evaluations, participate in performance coaching and other documentation
* Formulate, affect, interpret, or implement organizational policies or operating practices
* Assist with staff recruitment, orientation, training, coaching, and skills development.
* Work collaboratively with Center/Program Manager and Human Resources to provide appropriate and timely follow-up on personnel issues.
* Collaborate with Center/Program Manager to develop a culture of collaborative teamwork, problem solving, positive communications, engagement, and flexibility. Act as liaison and foster positive working relationships between various teams and all staff.
* Assist and lead staff meetings as appropriate.
* Model, inspire, and hold staff accountable to meet Community Medical Centers, Inc. initiatives.
* Use a tone of voice that is warm, welcoming, respectful, caring to develop trusting relationships with all employees and external customers.
* Embrace the Patient Centered Medical Home model and the role of assigned staff in team based care.
* Participate and collaborate as a member of the Center Leadership Team, including organizational planning, efficient patient flow, and planning for patient care.
* Participate in various meetings as assigned.
* Assist staff to resolve patient complaints.
* Review and authorize inventory and complete supplies order forms to purchase supplies.
* Act as a resource for team members, provide information and advice around clinical practices, policies, and procedures.
* Work with Team Leads and clinic staff to ensure that we are in compliance with accreditation, certification, licensing and other related state and federal requirements
* Ensure a culture of safety in the workplace
* Encourage support of leadership for training and reinforce standards and importance post training.
* Maintain professionalism and confidentiality in administration and patient care areas.
* Oversee compliance of employment compliance items that include but not limited to: safety training, annual testing, CPR/BLS, and conduct competency trainings and skills assessments.
* Support progressive improvement and guidance for assigned staff, and opportunities to advance staff skills and roles through the development, implementation, standardization, and spread of workflows, and best practices.
* Proactively and systematically approach problems from the mindset of standardization.
* Work across the clinic, programs and the organization while being mindful of impact to others and to the entire system by holding staff accountable for work performance.
* Lead, develop, and participate in Continuous Improvement and Quality initiatives, including monitoring and using clinical data, monthly reports, and mandatory reporting data to improve staff clinical processes and quality of patient care.
* Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
* Knowledge of ambulatory care, CPT/ICD- 10 coding procedures and be familiar with Medi-Cal, Medicare, and commercial insurance billing procedures.
* Knowledge of Electronic Health Records systems, and other electronic systems and programs.
* Excellent social skills, professional demeanor, and leadership.
* Ability to proceed on own initiative using independent judgment and discretion.
* Knowledge of organizational policies, regulations, and procedures to administer patient care.
* Knowledge of common safety hazards and precautions to establish a safe work environment.
* Ability to communicate effectively both verbally and in various written formats.
* Ability to react calmly and effectively in emergency situations.
TYPICAL PHYSICAL DEMANDS:
Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Required corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.
TYPICAL WORKING CONDITIONS:
Work is performed in an office environment within a clinic setting. Involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with upset people.
Community Medical Centers is an Equal Opportunity Employer. It is CMC's policy to provide equal employment opportunities to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by law.