Orgill, Inc., founded in 1847, is the nation's largest and fastest-growing independently-owned hardware distribution company that is recognized as an industry leader for its development of innovative retail programs and services that are designed to fulfill a simple mission: Help Our Customers Be Successful. We exist to serve our customers and our mission is the foundation upon which all of our services, products and activities are built. Orgill employees strive for the highest quality and endeavor to do things right the first time, constantly working towards improving everything they do. Employees want our customers to know that they can depend on us every time they do business with Orgill. Narrative Statement of Job: Overall responsibility for the Operations of the Department. Primary accountabilities consist of:
- Customer Service and Quality - Provide all customers served by the department with quality of service consistent with corporate goals.
- Expenses and Productivity - Monitor all facets of the department activity to ensure that expense ratios for the department are within agreed upon levels consistent with departmental budgets and goals.
- Human Resources - Provide for an atmosphere in the department that promotes high levels of achievement and low turnover. Maintain a non-union environment.
- Asset Management - Monitor proper usage of equipment and manpower of department employees to achieve goals
Key Responsibilities: Customer Service
- Respond to all employee requests and inquiries in a timely manner.
- Foster an atmosphere of good customer service throughout the department. Work closely with other departments.
- Limit departmental claims, mis-picks, shortages, and damages to an acceptable level.
- Ensure that individual performance is monitored in order that each employee effectively and efficiently meets customer demands.
Expenses and Productivity
- Advocate creativity and movement within the department, so that the progression of methods and procedures can be measured.
- Maximize sorting system to achieve efficiency.
- Measure and monitor department quality and production levels.
- Train and coach employees to achieve quality and production standards.
- Communicate all service and operational deficiencies to the Department Manager.
Human Resource Management
- Ensure staffing levels are maintained in order to provide superior customer service with minimal overtime and non-productive time.
- Promote teamwork and superior levels of achievement throughout the distribution center.
- Promote a labor relation's climate that provides for employee's involvement and teamwork with a dedication to customer service.
- Accountable for maintaining turnover and retention levels at an acceptable level.
- Ability to coach, develop and facilitate individual team members as it relates to overall team performance.
- Uphold, support and maintain company safety standards at all times.
Asset Management
- Maintain housekeeping standards that promote employee health and safety while reducing damage to inventory.
- Ensure that all equipment in the department is maintained in good working order, through proper use and preventative maintenance.
- Accomplish productivity goals while maintaining efficient and effective labor levels.
Other Duties
- Allocate time efficiently. Handle multiple tasks and complete priorities.
- Assist in developing plans for cost reduction, process improvement, schedule and labor hours reduction.
- Establish good working relationships with other departments to ensure smooth transition of inbound, order filling, and out-bound functions.
Skills and Qualifications
- College education is preferred.
- 3+ plus years experience managing people
- Experience with increasing levels of responsibilities.
- Proficient in Microsoft applications
- Understanding of supply chain/logistics
Employee Benefits: Orgill, Inc. offers a competitive benefits package that offers valuable benefit options at reasonable costs and provides affordable coverage to our employees.
- 401(k) Plan
- Medical & Prescription
- Vision
- Dental
- Life Insurance
- Employee Assistance Program
- Educational Assistance Program
- Disability Insurance
- Accidental Death and Dismemberment
- Additional Life and Accident Coverage
- Vacation Benefits
- 8 Paid Holidays
Company Overview: From its eight distribution centers and three export consolidation facilities located across the country, Orgill, Inc. distributes hardware and home improvement products to hardware, home improvement, and building materials retailers across the United States and in more than 60 countries throughout the world. The focus of our corporate office is to support our customers, distribution centers, and sales force. We're always looking for positive, energetic, and upbeat people to join our team. If you enjoy working in a fast-paced environment Orgill may be right for you!