Job Description Summary The Operations Supervisor supervises dock operations and off hours Customer Service.
Critical Job Functions: - Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations.
- Maintains a clean, safe work environment.
- Assists in all service center and employee safety issues and compliance with governmental regulations.
- Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
- Ensures load quality, timely computer data entry and paperwork procedures followed, service center and freight security and proper freight routing.
- Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.
- Provides supervision to staff through motivation, direction, review of and feedback on performance.
- Participates in proactive team efforts to achieve departmental and company goals.
- Provides leadership to others through example and sharing of knowledge.
- Traces and updates freight information and paperwork.
- Assists with various positions and forklift operations in the absence of employees.
- Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
Job Requirements: - Bachelor's degree (B.A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
- Relies on written and verbal communication.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employers of organization.
- Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Preferred knowledge of AS/400.
- Experience supervising the selection, training, development, and appraisal of personnel.
- Average typing, filing and ten key skills.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Hazardous Materials Handing Certified.
- Forklift certified.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
- Ability to prioritize tasks.
- Ability to handle multiple tasks and projects simultaneously.
- Ability to prioritize, organize, and delegate assignments.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Physical Demands:
- Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
- While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
- The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb.
- Work Environment:
- The noise level is loud based on multiple printers and forklifts running outside of the door.
- Work in outdoors and indoors shop environment with adequate ventilation.
- Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
- The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
- The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career! We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!
Additional Requirements:Summary: Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide Less-than-Truckload (LTL) carrier in the United States. With a nationwide presence, terminals across 40+ markets, and approximately $410 million in revenue in 2023, the company's Smart Long Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is expanding and looking for a highly motivated Operations Supervisor to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, we want to hear from you!