Location: Rutherfordton,NC, USA
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Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT.
We currently have an opening for an Operations Supervisor
Recruitment Range: Up to $75,262
The position is designated Statutory Exempt and is exempt from the State Human Resources Act.
Are you an individual with experience in IT and Computers? Do you have a passion for supervising and managing personnel? If you are ready to take your career to the next level, we encourage you to apply for this exciting opportunity today!
In this role as the Operations Supervisor, you will supervise a team of computer professionals who provide services to State and Local governments. The position is also accountable for the effective and efficient operation of all hardware and software within DIT, whether at Eastern Data Center, Western Data Center, or remote sites, requiring knowledge of all operational components. The position must be able to assess the criticality of the problem and determine the most expedient solution. Knowledge of NIST 800-53 and IRS 1075 Standards & Controls is crucial for this position. Some travel is required, as well as other assigned work to meet the needs of our stakeholders and the citizens of NC.
Duties include, but are not limited, to:
* Working with other functional specialists and analysts to develop a strong and sustainable business solution
* Installing server hardware and software
* Implementing operational processes and administering servers
* Identify operational failures and respond appropriately, which may involve independently resolving the issue or engaging higher-level administrators/technicians and/or vendors for assistance.
NOTE: THIS IS A SECOND SHIFT POSITION (4:00pm - 1:00am)
About the Organization:
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.
Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position, applicants must document on the application that they possess ALL of the following:
* Experience with data center operations
* Experience with project management and/or process management
* Experience with various cloud services and/or VMware server systems, including UNIX, Linux, or Windows operating systems
* Experience supervising and/or training a technical staff
The following Management Preferences are not required, but applicants who possess these skills are preferred:
* Microsoft, AWS or Google Cloud Certified
* ITIL Training
* Leadership or Technical Lead Certification/Experience
Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor's degree in computer science, computer information systems, computer engineering, engineering or related technical degree from an appropriately accredited institution and two years progressive experience in the field of information technology including experience in Operations or Systems work;
OR
Bachelor's degree from an appropriately accredited institution and three years progressive experience in the field of information technology including operations or systems experience;
OR
Associate degree in computer information technology, computer engineering technology or networking technology from an appropriately accredited institution and three years of experience in operations/systems work or closely related area; OR an equivalent combination of education and experience.
The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
* The Department of Information Technology will not accept See Resume or inserted text resumes in lieu of all work experience and education completed on the application.
* Employment at NCDIT is contingent upon a satisfactory background check.
* Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
* Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.
* Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
* Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
* If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
* If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
REMOTE WORK:
We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.
CULTURAL DIVERSITY:
NCDIT is an equal opportunity employer committed to diversity, equity and inclusion. We are an Employment First state ensuring that people with disabilities have equal opportunity to succeed in the state government workplace (Executive Order 92). Governor Cooper has in recent years signed additional executive orders to address pay equity for women (Executive Order 93) and establish paid parental leave (Executive Order 95) for birth, adoption, or foster care.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
* The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
* Twelve (12) holidays/year
* Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
* Twelve (12) sick days/year which are cumulative indefinitely
* Longevity pay lump sum payout yearly based on length of service
* 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
* Why Work For NC?
* NC OSHR: Benefits
* NC OSHR: Total Compensation Calculator
To apply for this position, please click the Apply link above (on the Government Jobs website) or visit to complete an on-line application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click Application Status. If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:
NCDIT Human Resources
Spencer Barrett
...@nc.gov
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-###-####.