Operations Supervisor
: Job Details :

The Operations Supervisor is responsible for the oversight and coordination of the Operations Administrators. The Operations Supervisor interfaces with employees, management, and clients with the expectation of delivering exceptional customer service. This position travels between the Havertown and South Philadelphia office locations.

Some responsibilities include:

• Maintain a working knowledge of the Operations Administrator position.
• Responsible for internal training and education of Operations Administrators.
• Schedule and designate work assignments for Operations Administrators.
• Serve as backfill for shift/work assignment coverage as necessary.
• Provide weekly supervision of all Operations Administrators.
• Gather/submit data on key performance improvement (PI) / Access indicators to Director of Operations & Health Information Management.
• Complete quarterly competency assessments and yearly performance evaluations for direct reports.
• Support Psychiatry Administration needs as needed (backfill for Psychiatric Administrator).
• Address issues in a timely and thoughtful manner with a focus on customer service and positive outcomes.
• Attention to employee issues / problems.

Who is CGRC? CGRC is a premier behavioral health provider that embraces our employees as partners in our organization's strategic plan.

What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care.

At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization.

We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.

APPLY NOW TO JOIN OUR TEAM!

Child Guidance Resource Centers is an Equal Opportunity Employer

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