Operations Support Manager
: Job Details :

POSITION TITLE: Operations Support ManagerLOCATION: Louisville, KYSTATUS: Full Time, Salary, ExemptPROGRAM: Addiction Recovery ServicesREPORTS TO: Director of Addiction Recovery ServicesINTRODUCTION:Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.BENEFITS:Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account MetLife Legal Plans Health Spending Account Short Term DisabilityFinancial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) *All company paid benefits and paid time off effective day oneWork Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee DE&I Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and DevelopmentJOB SUMMARY AND QUALIFICATIONS:The Operations Support Manager is responsible for monitoring admissions, medical, external partnerships and for ensuring that the services offered meet BHSO, AODE, and all other funder and regulatory guidelines. WHAT YOU SHOULD HAVE FOR THIS ROLE:A minimum Master's Degree in MPA, MBA or Social Work or related field or a license of CSW/MFT/LPCA, LCSW/LMFT/LPCC. One years supervisory experience. The position requires demonstrated ability in the following areas: program development and management; public relations; budget development and management; organizational management; facility maintenance; strong clinical skills; crisis intervention; critical thinking skills; and case management. Good written and verbal communication skills are essential. Demonstrates knowledge of Medicaid procedures for Addiction Recovery Services. Has strong computer skills.RESPONSIBILITIES:1. Provides strong visible leadership in the implementation of residential, intensive outpatient program and aftercare programing for addiction recovery services.2. Secure and assure compliance with State Licensing Regulations (908 KAR). License, including, but not limited to, ensuring that all program staff have required training.3. Completes PQI reporting quarterly as well as monthly when needed. 4. Supports and maintains the addiction recovery services Policy and Procedures Manual and program manuals and ensures staff compliance.5. Ensures the maintenance of the interior and exterior of the building in compliance with fire safety and health standards.6. Develops and implements an active public relations function, by working with External Relations Department. 7. Coordinates and collaborates with external community partnerships 8. Coordinates with grants manager for deliverables to be tracked and maintained accurately. 9. Along with the Director, develops and implements a yearly strategic plan for the addiction recovery services which outlines program goals and objectives.10. Along with the Director, develops and adheres to a yearly financial budget. 11. Represents addiction recovery services in appropriate local committees.12. Provides crisis intervention and assists in emergency consultation as needed.13. Submits monthly and quarterly reports.14. Supervises Freedom House Alumni Coordinator, Admissions Manager, TCM of programs and transitional living for women program through Freedom House. 15. Any other duties as assigned. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.