Location: London,KY, USA
Our Company Founded over 100 years ago, OneMain is America's premier personal finance company. Our company provides personal loans, insurance, and other related financial products to more than 2.4 million consumers in communities across the country through a network of over 1,800 branches with more than 10,000 employees. We are committed to responsible lending and regulatory compliance and have an active program of outreach to the Investment Community. POSITION DESCRIPTION: OneMain Financial is currently seeking temporary support on the Operations Support Communications team in our London, KY Service Center. This position will provide administrative support including account review, handling questions from agents or Unit Manager / Department Manager, and interaction with Internal and External customers (via written communications). A solid understanding of policy and procedures, time management, and organizational skills are a must in this position. The successful candidate will learn and perform the following functions: Review customer account inquiries and decision accounts adhering to published procedures Communicate with various departments and branch offices on various account related topics Manage incoming/outgoing physical mail and customer e-mails through multiple e-mail inboxes Complete requests for account fee removals and refunds Reviewing and processing accounts for special handling (i.e. Power of Attorney documentation, Cease and Desist requests, written third party authorizations, etc.) Completing Ad-Hoc reviews as assigned by management Ensuring assigned tasks are completed in a timely and accurate manner Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies Record daily productivity Maintaining a positive workplace environment
Top 3 Skills:
POSITION REQUIREMENTS: Position will be temporary without option to convert to full time employment Position will work on site in our London, Kentucky site (100% ONSITE) Position will work Monday Friday, 8:00 AM 5:00 PM Position will not have peak holiday time off, including Friday after Thanksgiving and the week of and after Christmas OneMain is an equal opportunity employer.
Skill/Experience/Education Mandatory Skills High School Diploma or GED required; additional training preferred Basic knowledge of Microsoft Office Organizational skills Self-Motivated Critical Thinking and Problem-Solving skills Detail orientated Communication skills - written and verbal Adaptability and flexibility to process different types of work Time management skills Collaboration & multitasking skills Desired Skills -- Skill Matrix Search Skill Name Level (1-5, 5 being the highest) 1 2 3 4 5 Years Mandatory(Yes/No) Miscrosoft Business Applications row toggle 0-3 Years Yes Data Entry / Attention to detail row toggle 0-3 Years Yes Verbal and written communication row toggle Yes Additional Requirements Search Category Recurring Frequency Mandatory PreStart Required Work Hours row toggle No N/A No No records found Comments Log No records found