Operations Support Specialist
: Job Details :

Respond to service calls and requests by answering telephone, e-mail, and web-based (to include social media) service call requests from members of the university community and non-university community. Troubleshoot response to the nature of the request, with special attention to critical situations. Create, assign, and dispatch work orders to appropriate personnel and departments to include mechanics, supervision/management, vendors, Public Safety, ITS, customers, lab representatives, Environmental Health and Safety, Environmental Services, Clinical Engineering or other depending on the level and severity of the request. Determine which service calls should be elevated to emergency status. Determines if work request is billable; obtains and verifies Workday/ FRS accounts to ensure accurate billing of services. - Assist with resolution of facilities operational problems within defined schedules and service level agreements; advise management of tasks requiring priority attention. Maint...Support Specialist, Operations, Environmental Service, Support, Customer Service, Specialist, Manufacturing, Education