Location: Elizabethtown,KY, USA
**OPERATIONS TEAM MEMBER**
**Sports Facilities Management, LLC- Elizabethtown Sports Park**
*LOCATION: Elizabethtown, KY*
**DEPARTMENT: OPERATIONS**
**REPORTS TO: ASSISTANT FACILITY OPERATIONS MANAGER**
**STATUS: SEASONAL**
**ABOUT THE COMPANY:**
The Sports Facilities Advisory, LLC (SFA), Sports Facilities Development, LLC, and Sports Facilities Management, LLC (SFM) are headquartered in Clearwater, FL. Founded in 2003, SFA has served more than 2,000 communities, produced more than $10 billion in institutional-grade financial forecasts, and provided funding strategies and solutions for more than 70+ youth and amateur sports and recreation complexes worldwide. SFD serves facility owners through owner's representation, venue planning, and procurement services during pre-development and construction. SFM provides industry-leading, results-driven management solutions for sports, fitness, recreation, and event venues nationwide. Since 2014, SFM-affiliated venues have hosted more than 100 million visitors and generated hundreds of millions of dollars in economic impact. For more information, visit: sportadvisory.com and sfmnetwork.com.
Elizabethtown, Kentucky is situated at the crossroads of I-65 and the Bluegrass Parkway, making it a convenient place to hold a sporting event. The Sports Park is located near 21 hotels, 6 shopping centers and over 90 restaurants in family-friendly Elizabethtown. The Sports Park can accommodate events and tournaments for baseball, softball, soccer, football, lacrosse, field hockey, and a number of other sports. Two of the largest fields serve as championship fields and have synthetic turf. For more information, visit: www.etownsports.com. Elizabethtown Sports Park is a member of the SFM Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management.
**POSITION SUMMARY:**
Operations Team Member provides the first point of contact for all guests. Our Team Members are expected to provide excellent customer service by meeting customer expectations and cultivate memorable family experiences.
**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**
* Perform operating procedures relating to events and programs
* Act as a liaison between the venue and the guests
* Provide superior customer service
* Clean and organize designated areas for public use
* Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
* Cleaning Bathrooms and other tournament areas as directed.
* Help in concessions, merchandise, gate, and registration when needed
* Demonstrate ability to work closely with co-workers and park visitors
* Knowledgeable in all Safety Procedures with the ability execute procedures
* Identify risk management opportunities
* Conduct safety inspections and enforce all safety guidelines
* Adhere to all facility and SFM policies and procedures
* Adhere to all local, state, health and safety laws
* Perform all duties as assigned by supervision
**MINIMUM QUALIFICATIONS:**
* Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
* Excellent communication skills, both verbal and written
* Ability to maintain focus in a high-volume, fast-paced environment
* Must have excellent guest service skills
* Must be detail-oriented and have outstanding organizational skills
* Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
* Must work well with others
* Must take personal initiative for the betterment of the team and venue
* Commitment to the safety and well-being of others
* Customer service and cash handling experience preferred or quick study
**WORKING CONDITIONS AND PHYSICAL DEMANDS**
* Must be able to lift 50 pounds waist high
* May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
* Facility has intermittent noise
**PREFERRED**
* Have a basic understanding of sports