Location: Fitchburg,MA, USA
OPERATIONS TEAM MEMBER - Game On Sports & Performance Center
Sports Facilities Management, LLC
LOCATION: Fitchburg, MI
DEPARTMENT: OPERATION
REPORTS TO: OPERATIONS MANAGER
STATUS: PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Game On Sports & Performance Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Fitchburg, MA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Game On Sports & Performance Center is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
* Provide courteous and friendly service to all guests and staff
* Be responsive to guest concerns and direct to appropriate manager to resolve
* Enforce facility policies and procedures
* Have general knowledge regarding program options and facility events
* Assist other departments as necessary
* Complete special projects, daily assignments, and other duties as directed by management
* Setup and take down of basketball courts, staging, risers, and other event related items
* Ensure correct equipment is available for all games
* Monitor play areas including turf and courts
* Keep supervisor informed of issues and updates
* Respond to all incidents, accidents, injuries, and altercations
* Complete and file corresponding paperwork as necessary
* Assist with daily maintenance and upkeep of department equipment
* Additional duties as assigned by leadership
MINIMUM QUALIFICATIONS:
* Ability to work with a wide variety of ages from preschool thru adult
* Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
* Excellent communication skills, both verbal and written
* Ability to maintain focus in a high-volume, fast-paced environment
* Must have excellent guest service skills
* Must be detail-oriented and have outstanding organizational skills
* Ability to multi-task and prioritize
* Ability to remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
* Must work well with others
* Must take personal initiative for the betterment of the team and facility
* Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
* Must be able to lift 40-50 pounds waist high
* Will be required to stand for extended periods of time
* Will be required to work indoors and outdoors year-round
* Must be able to work independently in a busy environment
* Must comply with safety and health code standards
* Facility has intermittent noise
* Must wear proper uniform
* Able to run/walk as needed
PREFERRED:
* General sports knowledge
* Able to work electric scoreboard