Location: all cities,SC, USA
The Operations Telephony Strategy Manager will drive Telephony strategies across the enterprise. OneMain handles 25M calls a month through our central and branch locations. Voice engagement is a critical contact channel within OneMain customer contact strategies. Working with business partners, technology teams, and support teams, this individual will work to identify ways to integrate Telephony into multi-channel customer contact strategies; helping to drive increased self service solutions across the enterprise. They will work to enable consistent enterprise Telephony data capture and partner with cross functional teams to drive strategic decisions using data analytics and hypothesis-driven testing. This individual will expand their competencies and grow their business and Telephony industry acumen through Platform evaluations of leading Telephony products, evaluating product capabilities against strategic needs of the enterprise.Through these evaluations, this individual will provide suggestions, and drive discussions of enhancements, new products, and/or changes within the enterprise Telephony architecture.
In the Role
Requirements
Location: Hybrid - Evansville, IN; London, KY; or Fort Mill, SC
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, were committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependentsUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementContinuing educationBonus eligiblePaid time offPaid volunteer timeAnd more
Required