Location: Florence,SC, USA
Essential Job Responsibilities/Expectations
1. Job responsibilities include those listed in competency document.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and coworkers in accordance with our Service Excellence Standards and Core Values.
3. Operators serve as a front-line communication for the hospital and appropriately greets and directs patients/visitors to
the correct destination.
4. Operators provide telephone-based support and response to patients, families, visitors, employees and physicians of
McLeod Health.
5. Operators are responsible for accurately connecting, assessing, and responding to all caller requests for all hospitals in
the McLeod Health organization as well as serving as the afterhours answering service for many departments.
6. Operators will be responsible for accurately dispatching all medical, facility and security alerts and works closely with
clinical, security and engineering departments for appropriate response.
Job Requirements
Qualifications/Training:
1. Zero to one years of experience working in a call center, dispatch center or front office.
2. Must be a team player with initiative, organizational skills and analytical abilities.
3. Oral communication skills with persons of all ages and diverse backgrounds required.
Licenses and/or Certifications:
1. Minimum of a High School Diploma/Equivalent from an accredited school required.
Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.