Cognizant Technology Solutions is seeking for Oracle BRM Support Engineer Who could join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you! Job title: Oracle BRM Support Engineer Job Location: Irving, TX / Medley, FL Job Type: Hybrid Duration: Fulltime with Cognizant Experience: 8 to 12years Roles and Responsibilities: •Technical Support: Provide day-to-day technical support for OBRM, addressing and resolving issues related to system performance, configuration, and functionality. •System Maintenance: Perform regular system maintenance tasks, including software updates, patches, and backups. •Troubleshooting: Diagnose and resolve technical problems, working closely with interfacing teams and development teams •Configuration Management: Manage and maintain system configurations, ensuring they meet business requirements and compliance standards. •Documentation: Create and maintain detailed documentation of system configurations, SOPs, maintaining knowledge base for incidents, Service requests, Problems etc. •Performance Monitoring: Monitor system performance and implement optimizations to improve efficiency and reliability. •Team Handlining: Should be able to collaborate with offshore support team closely. To be SME for any complex production issues and be able to provide workaround or solution on a timely manner. The candidate should be able to drive major incident calls and provide a timely update of the status. Drive continuous improvement activities like Automation, proactive problem management etc. Qualifications: •Education: Bachelor's degree in computer science, Information Technology, or a related field. •Technical Skills: Proficiency in Oracle 11g/12c, PL/SQL, Unix/Linux, and scripting languages (e.g., Perl, Shell). •Knowledge: Strong understanding of OBRM architecture, modules, and functionalities, including rating, billing, invoicing, and payments. •Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. •Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. •Teamwork: Ability to work effectively in a team environment and collaborate with cross-functional teams. Preferred Qualifications: •Experience with other Oracle Communication Stack products. •Knowledge of middleware technologies. •Experience in telecom domain projects. Must Have : •Oracle BRM •Production Support •Incident Management Salary and Other Compensation: This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: •Medical/Dental/Vision/Life Insurance •Paid holidays plus Paid Time Off •401(k) plan and contributions •Long-term/Short-term Disability •Paid Parental Leave •Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. About Cognizant Headquartered in the U.S, Cognizant is a member of the S&P-500, Nasdaq-100, Fortune 200, and was recently ranked as the #1 Fastest Growing All Star by Fortune Magazine. Cognizant leverages a highly flexible business model, a seamless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space. www.cognizant.com NASDAQ: CTSH IND123 #LI-NE1 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
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About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Our commitment to diversity and inclusion: Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.