Elma Electronic Inc. is a global leader and industry innovator in advanced embedded computing solutions. Our products and integrated platforms are based on a set of modular building blocks such as, precision hardware components, rotary switches, and embedded computing boards.
As a global organization, we stay close to our customers and partners worldwide with sales, design, and manufacturing facilities across three continents.
Your Solution Partner
We have an excellent opportunity for an Order Administrator (OA) to join our team in Lawrenceville Georgia. As an OMA you will be responsible for overseeing to order management process and ensuring seamless customer support. The OMA will act as a liaison between our customer support team and Regional Sales Managers ensuring that customer inquiries and issues are directed and resolved efficiently.
Responsibilities:
- Interface with customers regarding orders and shipments
- Prepare quotes for express units and standard configurations
- Process change-orders and expedite request
- Expedite orders internally, working with Regional Sales Managers, Production or Purchasing functions
- Review and follow up on customer open order reports
- Update Sales Managers on orders, shipments, other customer concerns
- Update activities in the CRM
- Assist warehouse and shipping generating packing slips
- Provide exceptional customer service and support to both internal and external stakeholders.
- Occasional invoicing
- Other duties as assigned
Requirements:
- Applies job skills and company policies and procedures to complete a variety of tasks
- Normally receives general instructions on routine work, detailed instructions on new assignments
- Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required
Skills & Abilities:
- Proven experience in order management, customer service, or a related field.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in database programs and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving abilities.
- Ability to function successfully in fast paced, high pressure environment
- Industry experience (Defense, Industrial, Telecommunications) preferred by not required
Education/Experience:
- High School diploma, with five years of relevant experience or Associates Degree required
- Minimum two years' experience in customer support/service function
Elma offers a competitive salary and benefits package.
Elma Electronic Inc. is proud of our diversity and equal employment opportunity practices. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.