Location: all cities,IN, USA
Order Department Supervisor
Location: Fort Wayne, IN
Level: Salaried
Division / Department: Sales and Business Development / Order Team
Reports to: Sales Support Manager
Travel: Occasional (Markets, Regional Meetings, as needed)
About the Role:
The position is responsible for the daily supervision of the Order Department staff. This individual must possess high personal work standards including accuracy, completeness, efficiency, timeliness, and professionalism. They must display drive and enthusiasm; must be self-motivated, embrace change and be able to work in a fast-paced environment. The individual must possess excellent communication skills both oral and written, and must be goal-oriented, able to work independently, possess excellent organizational skills and the ability to multitask; must be resourceful in solving problems and be flexible if an alternative course of action is needed.
Responsibilities:
* Daily supervision of Order Department staff. This included assigning projects, managing day-to-day tasks, scheduling, and conducting regular performance evaluations.
* Heavy integration into the Small Parcel order and support processes with a focus on efficiency.
* Develop and provide training and documentation for the Order Support team.
* Maintain strong knowledge and clearly communicate company policies and procedures relating to ordering, such as Comprehensive Member Services, substitution, reserving, employee orders, small parcel orders, etc.
* Assist with the decommissioning process of the mainframe hosted applications.
* Assist in communicating programs and services information to the field staff.
* Handling general inquiries from field staff, internal staff, members, and prospects about programs and services.
* Handling complaints/disagreements from members and coming up with solutions.
* Controlling expenses to budget, and maintaining fiscal efficiencies for the department.
* Maintaining a safe work environment for the Order department through education, communication, and accountability.
* Participation in various inter-departmental committees and special projects as requested by management.
Education and Experience
* Bachelor's Degree (or equivalent experience) in business, management, marketing, or related field
* Retail experience in the home improvement industry
* Previous management/supervisory experience
* Previous Do it Best experience preferred
Skills and Abilities:
* Excellent organizational, written and verbal communication skills
* Strong computer skills with advanced knowledge of G Suite applications.
* Excellent project management and presentation skills
* Solid managerial and leadership skills
* Ability to direct and motivate a diverse group of staff
* Capable of conflict resolution
* Ability to effectively collaborate and lead others
* Positive attitude and upbeat personality
Additional Considerations:
* Understanding of three-step distribution and co-op business model
* Experience in using and understanding a CRM program.
* In-depth knowledge of Do it Best Corp. systems, services, and programs
Benefits available to you:
* Full insurance benefits package including Medical, Dental, & Vision
* Paid time off to foster work/life balance
* Profit sharing
* Bonus Pay opportunities
* Retirement funding opportunities
* Education reimbursement
* Health club reimbursement
* Career advancement opportunities
About Do it Best:
We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams