Order Entry - Customer Service via Email
: Job Details :

**Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!**CTG's premier client has a contract assignment for a **Order Entry / Customer Service Coordinator II** .**Type:** Contract**Job Title:** Customer Service Coordinator II / Order Entry**Location:** Corning, NY (Hybrid remote - Option to work from home 2 days per week (Hybrid) after fully trained (2-3 months after hire)_Candidates must be able to commute and work onsite in Corning, NY_**Pay Rate:** Up to $20/hr**Work Hours:** M-F 8am-5pm**Education:** Associate degree PreferredA successful candidate in this position will possess strong soft skills as well as:- Exceptional attention to detail in every aspect of work- Effective task prioritization with ability to multi-task- Strong team skills and able to work in a highly dynamic environment- Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely- Passionate about quality and customer focus- Strong organizational skills and solid problem-solving abilities- Proficient people skills- Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint**Description**The **Customer Service Coordinator II** will manage assigned domestic and international customers to execute error-free transactions. This includes receiving, validating, and entering customer orders accurately and timely using Optical Fiber's PeopleSoft (PS) and SAP order management systems.**Key responsibilities include:**- Creating templates in Origin Manager for each ship from location to customer- Maintaining and creating processes for all WW Customer Service locations- Creating and maintaining ePOs for third-party vendors and ensuring proper approvals- Reviewing and approving 'sold through' invoices for accuracy- Ensuring compliance with customs regulations for orders shipping to designated locations- Issuing credits/rebates for fiber issues, price changes, etc.- Tracking shipments to ensure timely delivery and taking corrective actions when necessary- Responding to customer inquiries within 24 hours- Collaborating with internal teams like Planning, Shipping, QA, IT, Finance, and more- Supporting the sales team with various analysis/reports and project work as needed**Requirements:****Required Qualifications**+ Associate degree minimum required+ 2+ years of experience in a Customer Service/Corporate environment**Qualifications:**+ Exceptional attention to detail+ Effective task prioritization and multitasking abilities+ Strong verbal and written communication skills+ Strong organizational and problem-solving abilities+ Proficiency in Microsoft Outlook, Teams, Word, & SharePoint**Desired Skills:**+ Knowledge of Optical Fiber's PeopleSoft and SAP order fulfillment systems+ Ability to support and lead change proactively+ Proficiency in Excel+ Strong team collaboration skills**Additional Information**+ No third-party resumes will be accepted+ Drug testing and/or other employment-related inquiries may be conducted+ CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws+ All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)+ CTG is an Equal Employment Opportunity employer+ CTG is an E-Verify CompanyTo be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to **Krista.Eckard** **@ctg.com** .**About CTG**CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.