Order Entry Specialist
: Job Details :

Order Entry Specialist

Job Description

The ideal candidate will have a strong focus on data entry, excellent communication skills, and exceptional attention to detail. You will play a critical role in ensuring that our clients receive outstanding service by accurately entering data, handling customer inquiries, and maintaining a high level of professionalism.

Responsibilities:

+ Data Entry: Accurately input customer orders, inquiries, and other data into our internal system.

+ Customer Communication: Respond to customer inquiries via phone, email, and chat in a professional and timely manner, providing accurate information and solutions.

+ Order Processing: Enter, status, and track customer orders from receipt through to shipment, ensuring all details are correct and customers are kept informed throughout the process.

+ Attention to Detail: Review orders and communications for accuracy, verify pricing, and customer information to prevent errors.

+ Problem Solving: Resolve customer complaints or issues efficiently and effectively, escalating more complex cases to the appropriate departments when necessary.

+ Team Collaboration: Work closely with other departments, including sales, shipping, and production, to ensure smooth operations and exceptional customer satisfaction.

+ Continuous Improvement: Actively participate in team meetings and training sessions, providing feedback and suggestions to enhance customer service processes.

Qualifications:

+ Proven experience as a Customer Service Representative, Data Entry Specialist, or similar role.

+ Strong attention to detail and high level of accuracy in data entry tasks.

+ Proficiency in using databases, and Microsoft Office Suite (Excel, Word, Outlook).

+ High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

+ CRM (Salesforce) experience is a plus.

Work Environment

+ Hours are Monday-Friday from 8am-5pm

+ Fully onsite

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.