Our client is an industrial technology company concentrating on helping the world work better. Their technology enables jobs to get done more precisely and accurately so you can build, construct, grow, and move the things we need to live our lives and build future communities.
Our client is seeking an Order Administration Specialist to join their team. As a critical team member, you will work closely with Sales Representatives, direct customers, and internal departments. Your primary responsibility will be to process orders and provide exceptional support by expediting and monitoring quotes, purchase orders, and shipping via UPS/FedEx envelopes. Additionally, you will handle customer inquiries and help requests to ensure prompt and efficient service.
This role will last six months and will be a hybrid role with three days in the office and two days from home.
Job Duties:
- Process high volumes of transactions accurately, including setting up new accounts, online store orders, manual orders, expediting, and price confirmation while adhering to financial compliance policies.
- Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.
- Collaborate with other functions (sales, business areas, credit, cross-functional teams) to resolve requests and escalations via written, phone, verbal, and in-person communication.
- Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.
Qualifications:
- Project management or process implementation experience is a plus.
- Experience with Salesforce and Oracle is required.
- Flexibility to work overtime hours as requested, infrequently.
- Customer First orientation with excellent written and oral communication skills.
- Experience in order management or contract administration, preferably in a multinational public.
- Proven track record in order management or customer service, preferably in a multinational public company.
- Proficiency in using databases, support tools, and Microsoft Office software suite.
- Ability to provide high-quality administrative support and multitask effectively.
- Technical ability to troubleshoot, consult, and resolve/escalate to the internet store and internal software application questions.
- Analytical skills, comprehension, and problem-solving skills.
- Intermediate technical ability.
- Ability to work independently with established procedures and with some supervision.
- Partner collaboratively, exercise sound judgment to resolve issues, and demonstrate proactive problem-solving skills with strong attention to detail.
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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