JOB DESCRIPTION
With minimal supervision, provide support in daily operations, ensuring timely order processing and fulfillment. Leverage knowledge in order processes to offer support and help refine business workflows. Contribute to maintaining efficient and accurate order fulfillment, ensuring smooth operations and timely delivery.
- Serve as contact for issues raised by customers and the Sales Team. Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction.
- Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed.
- Work with Customer Maintenance to open and update accounts daily.
- Receive and process orders for materials and merchandise.
- Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction.
- Confirm orders, unit prices, shipping dates, update shipping statuses, and notify customers of any backorders or delivery delays.
- Prepare order related documentation and process orders received from both sales staff and customers.
- Provide price quotations, complete order sheets, and verify the accuracy of pricing and quantities listed.
- Distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and back orders.
- Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed.
- Coordinate with internal departments to schedule product delivery commitments.
- Process chargebacks, credit memos, debit memos, and returns.
- Handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory.
Job Specifications
- One to two years of relevant experience in customer service or administrative support.
- Proficient in a Windows environment with word processing, spreadsheet application, and data entry.
- Solid communication and interpersonal skills to effectively communicate information to customers and colleagues.
- Demonstrated ability to identify and resolve problems.
- Ability to multi-task and handle a heavy workload while maintaining focus and productivity.