Our Client is looking for a highly organized, customer-focused Order Fulfillment Lead to oversee all aspects of orders for our Managed Service Clients and join our dynamic team. Are you a systems-savvy order manager who thrives on getting things done? Do you love ensuring smooth operations for customers? Join our fast-paced and energetic team as an Order Manager, where each day brings new challenges and opportunities to excel while making an impact! Key Responsibilities:Order Processing:
- Oversee all managed service client order processing, ensuring every customer order is hitting deadlines from receipt to delivery.
- Coordinate with our warehouse, Tech Zone and shipping teams to ensure seamless operations and timing throughout the process.
Process Improvement:
- Navigate customer CRMs to streamline the order process from manual order entry to standardization and systems automation.
- Work with our development team to determine how to get order information from clients in a standardized format that we can upload or integrate directly with our order management system.
- Collaborate with your teammates to brainstorm and implement process improvements that keep us ahead of the curve.
- Stay curious and proactive, always looking for ways to make things better.
Customer Communication:
- Be the friendly face (or voice) our customers trust, providing updates and resolving issues with charm and efficiency.
- Keep customers in the loop with prompt, clear, and friendly communication.
Inventory Management:
- Keep our inventory in tip-top shape, making sure we have what we need for our customers when we need it.
- Conduct regular audits, ensuring accuracy and order.
Logistics Coordination:
- Work closely with customers, purchasing and sales teams to ensure timely and flawless deliveries.
- Track shipments and tackle any hiccups along the way.
Data Analysis and Reporting:
- Dive into data to spot trends, inefficiencies, and opportunities for improvement.
- Present your findings in engaging and insightful reports that drive our success.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
- The chance to work with a diverse range of clients and industries.
Our Core Values:
- Do What You Say: Accountability and reliability are key to our success.
- Continuous Improvement: We foster innovation through asking the right questions and learning from diverse perspectives.
- Mutual Success: Long-term partnerships are our goal
- Do the Right Thing: We maintain honesty and integrity in all that we do, and we own our mistakes.
- Appropriate Sense of Urgency: Fast-paced and timely delivery is essential for meeting our customers' needs.
- No Assumptions: We ask questions and dig deep until we fully understand the situation.
Requirements
- Education: Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Experience: Minimum of 2 years of experience in order fulfillment, customer service, or a similar role.
- Skills:
- Exceptional organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in order management and inventory software, as well as Google Apps (Gmail, Google Sheets and Google Docs) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Analytical mindset with strong problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to be physically in our King of Prussia, PA facility 5 days a week - Monday - Friday - 8AM - 5PM.