Order Management Specialist
As an Order Management Specialist you will be the key point of contact for customers regarding their orders. Your primary responsibility is to oversee the entire order fulfillment process, ensuring accuracy, timeliness, and customer satisfaction. You will collaborate with internal teams to address customer inquiries, resolve issues, and streamline order processing procedures.
Key Responsibilities:
Order Management:
- Receive and review customer orders for accuracy and completeness.
- Enter orders accurately and promptly.
- Coordinate with various departments (e.g., sales, warehouse, logistics) to ensure smooth order fulfillment.
- Monitor order status and provide regular updates to customers.
Customer Communication:
- Serve as the main point of contact for customer inquiries related to orders.
- Address customer concerns and inquiries promptly and professionally.
- Communicate order status, shipment details, and any potential delays to customers.
Relationship Building and Sales Support:
- Build and maintain strong relationships with customers by providing excellent service.
- Work with Sales team to accommodate special order requests
- Understand customer needs and preferences to enhance overall satisfaction.
- Provide administrative and order management support to field sales team.
Documentation and Reporting:
- Maintain accurate and organized records of customer orders and interactions.
- Generate reports on order processing metrics and share insights with relevant teams.
Qualifications:
- Bachelor's degree preferred
- 2 – 4 years proven experience in operations support, customer service or office administration
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
About Morgan Hunter:
Since 1986, Morgan Hunter has served Kansas City-area employers to help them meet a range of hiring needs, from temporary staffing to direct-hire placements. Thoughtful and thorough in our approach, we're also responsive and efficient, creating a tailored hiring experience for both employer and job seeker—because everyone deserves to find the right fit.