Order Processing Rep II- 610638
: Job Details :

Order Processing Rep II Sacramento, CA 6 Months Pay: $23/hr. 100% onsite 8-4:30 OT possible when needed As an Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies. The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries. A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency. Essential Duties & Responsibilities: Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests Contributes to customer satisfaction and organization success Participates in department-wide process improvement programs and process best practices Minimum Qualifications: High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization Ability to work independently with a minimum amount of oversight while still being an integral part of a team Must have knowledge of a variety of computer software and spreadsheets Must have poise, tact and diplomacy Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines Ability to read and comprehend instructions, correspondence and memos Ability to work in a fast-paced, changing environment When needed, working overtime is required Additional Job Description Financial Corporate Compliance (FCC) is a division of Client that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals. As a Fulfillment Associate, Document Management, you will manage the receipt and examination of legal notices and filings according to corporate statutes, laws & regulations. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, accountable and committed to self-development. In this position, you will report to the Manager, Fulfillment and work onsite at our office in Sacramento, CA. Job Responsibilities: Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents. Submit and retrieve legal documents to the Secretary of State. Research entity status. Resolve or escalate issues. Follow requests through to completion. Communicate progress to customers and our teams. Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success. Participate in process improvement programs, best practices, and occasional special projects. Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite application High School diploma or equivalent. Prefer some college: 1 year customer service experience. Prefer experience in retail, hospitality, or office environment. Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with Microsoft Office Applications. Preferred Experience /Knowledge: Kodak Capture Pro - i4600 through and including 15600. UPS Campus Ship Kodak scanner knowledge. Employee may need to lift a maximum of 20 pounds