Location: Jeffersonville,IN, USA
Spherion is hiring for Order Processors in the New Albany Area! The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders. Shift: Monday-Friday (9:30am-5:30pm or 11am-7pm) Responsibilities: - Routes orders received by Order Processing Department - Processes orders with all critical information necessary to produce the label to customer's specifications - Reviews orders received for accurate pricing, spelling, and other information - Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color) - Prepares and ensures the completeness of order jacket and submits to QA - Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items - Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer - Computes prices, discounts, and shipping charges on label orders and quote requests - Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed. - Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing - Handles special accounts, which may require special procedures Working hours: Various Shifts Available Skills: - Exceptional attention to detail - Ability to handle conflict and manage customer expectations - Desire to work in a fast-paced environment - Skilled at juggling multiple tasks at a time - Strong proofreading and grammar skills - Reliable with a strong work ethic Education: High School Experience: 1-4 years Qualifications: - The minimum education required for this position is a High School diploma or equivalent. - One or more years of relevant experience or equivalent combination of education and experience is preferred. - This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful. - Ability to read and comprehend simple instructions. - Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions. - Ability to deal with problems involving concrete variables in sometimes complex situations. - Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time. - Computer savvy and comfortable with technology - A charismatic and dynamic in-person and phone communicator Apply today! Reach out to Spherion at (812)-###-#### via text or call to let us know you've applied! Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility). key responsibilities - Routes orders received by Order Processing Department- Processes orders with all critical information necessary to produce the label to customer's specifications- Reviews orders received for accurate pricing, spelling, and other information- Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)- Prepares and ensures the completeness of order jacket and submits to QA- Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items- Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer- Computes prices, discounts, and shipping charges on label orders and quote requests- Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.- Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing- Handles special accounts, which may require special procedures experience 1-4 years skills - Exceptional attention to detail- Ability to handle conflict and manage customer expectations- Desire to work in a fast-paced environment- Skilled at juggling multiple tasks at a time- Strong proofreading and grammar skills- Reliable with a strong work ethic qualifications - The minimum education required for this position is a High School diploma or equivalent.- One or more years of relevant experience or equivalent combination of education and experience is preferred.- This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.- Ability to read and comprehend simple instructions.- Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.- Ability to deal with problems involving concrete variables in sometimes complex situations.- Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.- Computer savvy and comfortable with technology- A charismatic and dynamic in-person and phone communicator education High School