Order Support Specialist - Syracuse (Position is hybrid-4 days in office /1 day virtual)
- $18.67/per hour to $25.00 /per hour, depending on experience.
Toshiba America Business Solutions, a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities. Overview Are you driven by purposeful work and the opportunity to grow your career? As the Order Support Specialist based in [City, ST], you will enjoy serving as the primary liaison for major accounts and special contracts and making an impact through meticulously reviewing, auditing, and administering sales orders. Your core focus as the Order Support Specialist will be to review bids, sales contract conditions, and terms for accuracy. In addition, you will play a critical role introducing new tools, processes, policies, and initiatives to maintain the accuracy of sales order documentation for our customers, the local businesses, organizations, and institutions that are pillars of our communities. As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future carer growth at Toshiba. Explore the Learn More section below to get acquainted with Toshiba America Business Solutions. What you'll do
- Thoroughly incorporate all necessary documentation into sales orders
- Review and audit sales contracts for accuracy, profitability, and compliance
- Coordinate pricing requests with the sales team to ensure efficient order processing
- Research order components and review sales promotions to assess their impact
- Ensure adherence to standard policies and procedures for all sales orders
- Keep sales order records current in all designated systems
- Provide support in resolving lease-related concerns
- Partner with Contracts, Sales, and Corp Leasing to review lease rates
- Identify problematic areas and make recommendations for correction
- Conduct thorough training for new sales reps and managers on paperwork completion
- Provide administrative support to marketplace operations within your region
- Develop, maintain, and generate queries, reports, and correspondence
- Respond to sales order inquiries from staff, vendors, and customers
- Initiate appropriate actions to resolve sales order issue
- Deliver guidance to new hires and colleagues on contract/documentation best practices
Qualifications
- High School Diploma or GED
- Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
- Experience with ERP or CRM systems
- Bachelor's degree in accounting or finance (Preferred)
- Versed in account maintenance, customer service, and sales support
- Experience with completing journal entries, reconciliation, and accounting
- Basic math skills and a history of meeting deadlines
- Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
- Available and willing to work overtime if needed and capable of occasional travel
What's in it for you?
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet Insurance
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Learn More The content below is exclusively available on our careers site job descriptions: Join Our Talent CommunityGlassdoor ReviewsOur Commitment to SustainabilityNews ArchiveSolutions & ServicesOur Productse-BRIDGE® Global Print - 2023 Stevie® Award Winner Toshiba Office Collection Virtual Demonstration (YouTube)Client Testimonials (YouTube Playlist) Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email ...@tabs.toshiba.com to request an accommodation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)