Location: Burlington,VT, USA
Job Summary:
JOB SUMMARY
Work in partnership with the General Manager to create an operationally stable and efficiently run restaurant on a shift-by-shift basis. Focus on leading with positive communication, pacing great shifts, exemplifying our service standards, creating amazing guest experiences, recognizing great teamwork, monitoring ambience, resolving operational challenges, leading guest turnarounds, maintaining organization, monitoring side work, and bringing closure to shifts while protecting inventory, policies, and securing the business at closure. This Restaurant Manager is a senior management role expected to participate on the highest level of operational planning and execution with the GM, Restaurant Chef, and Sous Chef.
CORE MANAGEMENT SKILLS
Self-Awareness & Management Communication & Delegation Problem Solving & Decision Making Operational Leadership & Team Building
Responsibilities:PRIMARY RESPONSIBILITIES & EXPECTATIONS OPERATIONAL EXECUTION
Assure consistently executed shifts that achieves our goal of 100% guest satisfaction and an undeniable team win. Proper, positive, timely, and content rich Compass Meeting every shift Timely and informative Shift Notes with critique of the shift and critical notes for tomorrow
GUEST EXPERIENCE Cultivate positive guest experience from reservation waitlist experience, host stand welcome, steps of service, quality food and drink, recognition, and a gracious goodbye. Leading exemplary shifts with positivity, momentum, and focus on the little extras that result in magic and memories
MANAGEMENT OF STAFF Assist in training, coaching, and leading a team of hospitality hearted professionals that are constantly learning while delivering standard setting shifts and positive guest experiences. Training & Coaching Assist in training programs for FOH employees including: Policies and procedures Story Worth Living, Why, How, and What Service standards and product knowledge Expectations for cleanliness, organization, and attention to detail Day to day supervision to delivery excellent and standard bearing shifts Properly handles employee coaching, discipline, or termination process Schedule and wage management Oversee the hourly schedules for FOH for proper shift coverage & execution
TEAM BUILDING Builds a culture of teamwork and acts as a harmonizing influence through quality relationships Promotes proper communication, sharing of ideas, cooperation, consensus building, and problem solving any issue within the restaurant and brewery Speaks in terms of our Story Worth Living, Why, How & What collectively our cultural values Collaborates with and provides feedback to GM on FOH team members for inclusion in annual reviews and quarterly feedback sessions
MEETING PARTICIPATION Actively participates in an environment of constant, open, interested, and collaborative communication and planning that leads to a proactive, prepared, and successful business machine. Daily Compass Meeting & weekly tastings following standard format Periodic attendance and active involvement in weekly Chef / GM / Senior Leader meeting Participation in weekly Manager Meeting focusing on accountability, recognition, operational improvements, problem resolution & decision making
SECONDARY RESPONSIBILITIES & EXPECTATIONS
BEVERAGE PROGRAM STANDARDSBe knowledgeable about and help deliver Best in Class Wine, Beer, Spirits & Cocktail Program by ensuring the following standards are met through open communication and teamwork Bar Manager Ensure beverage service standards are met Daily beverage menu updating, accuracy & POS maintenance Daily 86 list management & communication Proper standards and controls Recipes, Pricing, Portion Control, Waste, Theft, Staff Consumption
CULINARY PARTNERSHIP Work in partnership with Chefs and culinary team to create positive, open, and professional relationships that the following standards are met. Daily menu updating, accuracy & POS maintenance Quality plate presentation and timely service of all dishes Proficient product knowledge, local sourcing stories, and tasting opportunities delivered to service team
CONFLICT & CRISIS MANAGEMENT Be a leader in intervening when necessary to resolve disagreements or disputes between staff members. Maintain a calm demeanor in the face of conflict, adversity, or unanticipated challenges In case of emergency or crisis, works with GM and owners to provide confident leadership
SPECIAL EVENTS, GROUP DINING & BUTCHERY MANAGEMENT Work with GM and Chefs to assist in executing all large reservations and catering events
FINANCIAL MANAGEMENTBegin to grow business acumen and decision making based on business metrics and begin to understand The Game of Business. Begin to understand and adjusts the business based on financial results Understands basic profit & loss statement concepts
LEGAL COMPLIANCE Follows & ensure all others follow: Health code Business licenses & permits HR policies Alcohol awareness & compliance Any other federal, state & local ordinance
FACILITIES Promote Health, Safety & Sanitation through compliance of daily, weekly, monthly cleaning tasks and enforcing health codes Responsible for cleanliness, organization, and maintenance of entire facility
COMMUNICATION & MARKETING Be creative and share ideas about new initiatives to drive new traffic and create fun Participation social media content generation capture the magic and share with Owner Disseminate all company communications to staff to regarding special events, policy updates, company updates, improvement plans and initiatives
TECHNOLOGY Proper use, maintenance, and training of current business systems and apps time clock and payroll management software POS system reservations and waitlist management software scheduling software or app credit card processing system
QUALIFICATIONS Great references from proven similar experience in hospitality leadership Ability to work in a high-energy and physically demanding environment Demonstrates strong leadership skills, work ethic, and integrity Actively participates in problem solving, accountability & development of all employees Solid math, computer, POS & reservation system skills Awareness of local, state and federal health & sanitation law
Property Details:Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the areas many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: