Location: Raleigh,NC, USA
The Office of the State Controller
Please Note: OSC does not use 3rd parties to conduct job interviews.
OSC is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
Successful candidate will be subject to a criminal background check.
The mission of the Office of the State Controller (OSC) is to protect the financial integrity of the State and promote accountability in an objective and efficient manner.
The foundational principles of the office are Integrity/Ethics, Objectivity and Accountability. OSC's overall goals are to optimize operational execution, manage risk effectively and efficiently and foster a high-performance culture. OSC will provide excellent customer service while achieving those goals. The State Controller is the State's Chief Fiscal Officer. The Controller serves as an independent resource to protect the financial integrity of the State and to promote accountability in an objective and efficient manner through accounting, disbursing, payroll, internal control, eCommerce, and financial reporting systems. The basis for the Controller's authority is statutory.
Description of Work:
This position serves as a member of the BEST Shared Services Contact Center, Tier 1. The main duty is taking incoming calls as the first point of contact for state employees, HR administrators, and vendors with general processing of questions related to statewide benefits, HR issues, payroll and time. The Contact Center utilizes a call tracking system for entering tickets to track customer inquiries and to escalate complex issues to more advanced specialists. This position will also provide support and assistance to employees using Fiori HR/Payroll System. This position collects and validates data required for day-to-day processing for HR and Payroll transactions and routes to the appropriate team for processing. This position also assists with the processing of all intake methods including but not limited to faxes, US mail, and e-mail requests. The position may also assist with navigating and instructing HR/Payroll System training classes. The candidate must be able to work full-time, 40 hours/week. Coverage times for the Contact Center are 8:00 am until 5:00 pm, Monday through Friday.
NOTE: The knowledge, Skills, and Abilities (KSA'S) and Minimum Education and Experience are REQUIRED in order to be considered qualified for this vacancy. Therefore, you MUST provide supporting information within the body of your application that clearly demonstrates your possession of the KSA's and the minimum education and experience requirements.
This position requires a working knowledge of one or more specific human resources functional areas such as payroll, time administration, benefits administration, and salary administration, and/or experience working in a call center/contact center environment.
This role requires proven ability to communicate clearly, both written and verbally; proven ability to work with automated systems; to analyze customer and technical scenarios and escalate issues when needed; must be detailed oriented with proven ability to handle customer complaints, and at times, unpleasant customers.
Some state job postings state that you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
NOTE: Transcripts must be uploaded to NEOGOV and attached to your application to receive credit for any training and educational requirements, in order to qualify for the position.
All degrees must be received from appropriately accredited institutions.
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All work history, training, and education must be listed on the official application, along with attached transcripts, to receive credit. Applications must be completed in full. See Resume or See Attached will not be accepted.
The Office of the State Controller 3514 Bush Street Raleigh, NC 27609 Once the position has been filled, all on-line applicants will be notified via the e-mail provided at the time of application. APPLICATIONS MUST BE COMPLETED IN FULL. SEE RESUME OR SEE ATTACHED WILL NOT BE ACCEPTED.