Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.
At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of Americas best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.
Here at Red Stag:
- We act like we own it.
- We sweat the small stuff.
- We have positive attitudes.
- We treat others with dignity and respect.
- We always seek to improve.
You are the one we are looking for if:
- You lead by example.
- You have a positive, flexible outlook.
- You thrive in a team-oriented environment.
- You enjoy going home each day with a sense of pride that the job has been done well.
- You describe yourself as open to giving and receiving feedback.
- You are looking for room to grow! We are a growing company in a booming industry.
The core mission of our Process Lead is to oversee a group of team members responsible for the success of our company objectives of meeting SLA and being optimally efficient in driving productivity. By providing tools, removing obstacles, measuring results, and encouraging team members, the Process Lead will ensure the success of the operation, and the engagement of the team. In addition, this role will focus on guiding and developing team members to advance their personal skills, abilities, and professional goals.
Essential Responsibilities:
- Fostering a culture of development and inclusion that supports and embodies the RSF core values.
- Selecting, training, and developing team members to reach their full potential and achieve their professional goals.
- Leading the daily work within your production area.
- Providing tools and resources to your team and removing obstacles along the way.
- Being a champion for our proactive safety culture.
- Utilizing data and reporting to make good business decisions that drive productivity and efficiency (working knowledge of Excel, Microsoft Office, and Google sheets).
- Driving an open and candid communication culture by making yourself accessible and visible on the floor.
- Working with your team to ensure we are meeting productivity requirements.
- Championing a client centric culture, embodying our act like we own it core value as we handle their products.
- Being curious in nature, listening to the concerns and feedback of team members and using that information to help the company diagnose gaps in our processes.
- Modeling the RSF core value of acting like we own it by maintaining a clean and organized work environment.
- Utilizing your resources (team and corporate) to problem solve using root cause analysis.
- Following RSFs operating policies and procedures to ensure that we are consistent in our drive to satisfy our clients across all our sites.
- Being a team player, willing to help in other areas of the organization as needed.
Minimum Qualifications:
- A minimum of 6 months tenure at Red Stag, or 12 months of leadership experience.
- Basic computer literacy and Microsoft Suite skills/experience.