Location: Big Sky,MT, USA
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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SUMMARY
The Outdoor Pursuits Guide assists with the daily operations of the Outdoor Pursuits/Compass Department and program planning. Duties include assisting the Outdoor Pursuits Manager and Director with programming,?reservations,?facility?maintenance, retail sales, and instruction.
ESSENTIAL FUNCTIONS
* Assist members and guests with all equipment rental needs.
* Assist with all rental equipment repairs.
* Provide the members and guests with appropriate property information, including but not limited to, nature trails, biking trails,?snowshoeing, & cross-country ski trails.
* Provide the guests and members with guided adventures including but not limited to nature hikes, biking, snowshoeing, cross-country skiing, archery, axe throwing, riflery, trap shooting, and any additional activities added.
* Oversee Tubing Hill and ensure the safety of guests and members.
* Assist with retail sales, stocking, and inventorying.
* Complete opening and closing procedures for the Outdoor Pursuits Department.
* Maintain, clean, store and organize facility and equipment.
* Complete daily departmental procedures.
* Relay accurate information to members and guests.
* Effectively and efficiently handle members' and guests' complaints.
* Assist with?special events, holiday activities, children's activities and year-round activities for members and guests.
* Properly handle any activity reservations for members and guests.
* Work with the Guest Service Department to ensure accurate transfer of information.
* Assist with inventories and reconciliation of retail and recreational equipment.
* Work with necessary departments to ensure the proper marketing and promotion of the facility.
* Transport guests to and from activities utilizing company vehicles.
* Answer phones according to company standards.
* Utilize the Book4Time and Alice programs to book guests & charge for purchases
* Provide guests and members with information related to Big Sky (wildlife, history, trails, wildflowers, etc.)
* Teach guests and members the proper way to use Bear Spray and give a demonstration to each guest who comes to rent it.
* Take trash and recycling out as needed.
* Set up and remove lawn games, bikes, archery targets, ax throwing targets and other activities daily.
* Assist bike and ski technicians and ski valets when appropriate.
* Assist the supervisor, manager, and director with other tasks when requested.
QUALIFICATIONS
* High school diploma or equivalent required.
* Minimum of?1-year hospitality and recreation experience preferred.
* Strong guest service background. Ability to provide a high level of service, programming, and instruction for our guests and members.
* Valid Driver's License.
* Previous recreation or customer service experience.
* Able to work a flexible schedule, including weekends, evenings, and holidays.
* Computer literate in Microsoft Office applications.
* Capable of multi-tasking.
* Professional appearance and demeanor.
* Knowledge of fishing, canoeing, kayaking, bicycles, golf carts, and fitness equipment.
* CPR, First Aid, AED certified.
* Passion for outdoor activities such as biking, hiking, fishing, skiing and winter sports
* Knowledge of recreation programming and facility management.
PHYSICAL REQUIREMENTS
Most tasks are performed outdoors in variable weather conditions, including hot, cold, windy, and wet weather. Temperature can be extreme but is usually moderate. Frequently works near moving/mechanical parts. While performing the duties of the job, the employee is required to reach with arms and hands; bend and stoop; remain at post standing for extended periods of time; required to lift and/or move up to 50 pounds; place and remove bikes, skis, snowshoes, snowboards, archery and shooting equipment, tubes, skates, and kayaks utilizing storage and hanging racks. Able to lift 50 or more pounds.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.