Outreach Coordinator
: Job Details :

Title: Weatherization Outreach CoordinatorClassification: Non-ExemptReports to: Director of WeatherizationJob Summary: Weatherization Outreach Coordinator plans, directs and coordinates activities designed to support the Agency's Weatherization Program by developing and maintaining community partnerships and close collaborative working relationships with homeowners, tenants, landlords, neighborhood/community organizations and other social service agencies in developing eligible households for weatherization related services.Job Duties:Creating strategy for outreach and engagement in Franklin County and Columbus, OhioDevelops and executes customer outreach activities with homeowners, tenants, landlords, neighborhood/community based and social services agencies in the effort of developing eligible households for weatherization servicesIdentifies eligible households for enrollment into IMPACT services and programsEstablishes and maintains relationships with Community PartnersMakes presentations and performs consumer education about weatherization programs/services to community groups, churches, civic associations and social services organization staff and their participantsEnsures client satisfaction by resolving and responding to issues and requestsCollect data and information, ensuring accuracyUtilize multiple databases and tracking tools for compliance with Agency and funding source requirementsVerifies, checks and reconciles submitted intake reports, daily work activity reports, eligibility requirements, assessment/inspection field work reports, work orders, for accuracy and entry into OCEAN databaseAnalyzes outreach activities and prepares related trend analyses, reports, and recommendationsWorking Conditions and Physical Requirements:Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional evenings, weekends and travel.Competencies and Knowledge, Skills and Abilities:Integrity and TrustAction OrientedDrive for ResultsInterpersonal SavvyDecision QualityProblem SolvingProcess ManagementCustomer ServicesInnovationVerbal, Written Communication SkillsTechnical Skills (e.g. PC applications)Job-Specific Functional Knowledge and Skills:Customer Service ExperienceMinimum Education and Qualifications:High School Diploma or G.E.D.2-4 years' experience in a customer service-related position2-4 years' experience in community engagementTwo years of administrative and/or project management experience with responsibility for process management and reportingValid Ohio Driver's License and/or reliable transportation and ability to comply with Agency's insurance standards and policyPreferred Qualifications:Associate Degree and experience working in a community service/social service agencyEqual Opportunity Statement:IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.