Location: New York,NY, USA
About NYC Health + Hospitals:
Empower Every New Yorker Without Exception to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide outreach to patients to offer assistance scheduling appointments for needed services.
Reviewing relevant information in the Electronic Medical Record.
Scheduling appointments for patients.
Tracking the results of outreach calls made to patients
Understanding the value-based payment metrics driving patient outreach
Communicating with patients in a caring, empathic and culturally competent manner
Other duties as assigned.
Minimum Qualifications:
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
Department Preferences
Some college education preferred
Basic Excel skills
Patient or customer outreach/interactions
Customer service experience is a plus
Healthcare experience is a plus
Microsoft Excel, Outlook
Microsoft PowerPoint is a plus
Experience with EPIC is a plus
Bilingual is a plus
Strong Communication skills
Organized
Experience meeting productivity targets is a plus
Cultural competency and appreciation for health equity
Experience with NYC H+H and/or the communities in which is serves.
Some college education preferred
NYC Health and Hospitals offers a competitive benefits package that includes: