Outreach Specialist
: Job Details :

The Opportunity

CDLI is seeking a self-motivated, outgoing Outreach & Engagement Specialist to work closely with our Home Improvement and Optimization (HIO) team and other key team members to conduct outreach, training, and program education throughout our communities; working with a cross section of residents and other community entities.

The Specialist will be responsible for individual and community engagement to ensure awareness and understanding of HIO program s supports and resources.

The ideal candidate will be experienced in community engagement and community organizing with proven innovative techniques to inform and mobilize individuals and households.

Responsibilities

-Conduct outreach and engage in communities about available resources and supports related to HIO programs

-Attend local events with community partners to promote targeted programs, resources, and supports

-Document learnings and best practices from these efforts to ensure they are applied to efforts moving forward

-Collaborate with community members and entities to offer virtual and in-person community meetings

-Research and engage with new contractors/vendors to support the services provided through HIO

-Expanding efforts with Minority Women-Owned Business Enterprises (MWBE) and Service-Disabled Veterans Owned Business (SDVOB) contractors and businesses offering construction-related services

-Document, track, and report contacts made through outreach efforts

-Collect and utilize data on customer demographics and communities at large to inform broader and more successful outreach strategy

-Work closely with Marketing and Development to finalize relevant promotional materials, including the identification of customer testimonials Maintain program waitlists

-Conduct follow-up calls as needed for intake materials

-Assist with the adoption of Salesforce and digitization of all customer files

-Other duties as assigned

Qualifications Required

• Commitment to the mission of CDCLI
• A minimum of two (2) years of experience in community engagement work
• Background, knowledge, and/or skills in group dynamics, group facilitation
• Strong organization, verbal and written communication, project management, and interpersonal skills
• Ability to multi-task and delegate when necessary
• Excellent verbal and written communication skills
• Knowledge and understanding of the complex housing needs on Long Island
• Understanding of and commitment to respecting cultural diversity
• Ability to discuss complex issues
• Commitment to a flexible/non-traditional schedule that includes evenings and weekends

Preferred

• Associate s or Bachelor s degree in community organizing, economic development, sustainability or closely related field
• Experience working in diverse and/or underserved communities
• Familiarity with Nassau County, Suffolk County; its cities, towns, and villages
• Strong background in various technology platforms and client management software, is a plus, but not required