Outside Parts & Service Sales
: Job Details :

PURPOSE Builds customer relationships by traveling to and/or calling on customers to perform follow-up activities for parts and services sales, addresses customer concerns, promotes aftermarket sales, and collects equipment information in order to provide the highest level of external and internal customer service with a main focus on increasing parts and service sales BASIC FUNCTIONS AND RESPONSIBILITIES Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved Provides parts and service solutions to the customers (maintenance and repair) Assists with counter sales to support customer needs, including Saturday work as required Responsible for the coverage, retention, development and acquisition of all customers within an assignedterritory or sales market for parts and service Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions Provides parts and service solutions to the customers (maintenance and repair) Delivers parts to the customers as required (include pulling parts and loading for the day) Provides feedback about pricing and promotions of competitors Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally Attends required training meetings designed to promote overall employee and dealer development Provides constructive input on parts and service marketing plans Assists with after hours parts phone service, when necessary Other duties, as required, for overall location functionality EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS High School Diploma or equivalent experience 1+ year experience in Parts Department operations Ability to use standard desktop applications, such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Ability to work extended hours and weekends Excellent customer service skills AG background, preferred Valid driver's license for potential driving situations Must maintain driving records per insurance carrier standards PHYSICAL DEMANDS Weight Requirements: Lifting up to 50 lbs. Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time Visual: Working with PC, smart devices and close detailed work Driving: Occasional - Short and long distances Dexterity: Ability to grasp and manipulate standard tools and office equipment