[Company name] is looking for an Service Technician/Sales Representative to join our team in our [location] office. The Service Technician/Sales Representative will provide basic chimney services and diagnostics, while working with clients to develop and sell repair, remodel, and upgrade solutions for their chimneys.Success at Rooftop Chimney Sweeps starts with our mission - which means empowering each customer to buy through seeking to provide a joyful and confidence inspiring service experience.The ideal candidate will have prior experience in sales or a related field, strong multitasking ability, and excellent follow-up skills. He/she will be an expert communicator with success in negotiation. Previous technical, mechanical or engineering experience is a plus.No previous technical chimney knowledge is required as we will provide an entry level technical training at the beginning of employment followed by ongoing intermediate and advanced training and certifications.Responsibilities:
- Provide entry level chimney services - Our primary customer interaction is through basic chimney services like cleaning, inspecting, and small repairs and maintenance of chimneys, fireplaces, and fireplace appliances. Providing exceptional customer service and experience is the pathway to earning the right to develop our larger profit driving sales proposals.
- Develop, present, and follow up on client proposals Acquire and maintain a network of sources to identify new sales leads. Communicate with customers and leads to identify and understand their needs. Align value propositions with customer pain points to sell larger repairs and upgrades. Demonstrate the functions and uses of the products or services to customers and explain the cost of failing to address issues. Ensure client satisfaction through open discussion. Respond to and fix issues that arise throughout the sales cycle. Stay in constant contact with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.
- Reporting Maintain daily reports of sales activities, including calls, orders, sales, lost business and any other issues. Provide periodic territory sales forecasts as requested.
Requirements:
- 2 years in sales or customer service preferred
- Bachelors degree or technical degree preferred
- Excellent interpersonal and customer service skills
- Proven organizational skills and personal discipline
- Strong analytical and problem-solving skills
- Ability to function well in fast-paced environments
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