Outsource Maintenance Coordinator
: Job Details :

About Us

PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we have become an international company with more than 2,200+ trucks and 8,500+ trailers. Our goal is to provide exceptional service to our customers. We believe it all starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and strong community here at PAM.

About this Opportunity

At PAM Transport, we know that our drivers are the backbone of the country, and we are committed to supporting them with the best possible service. As a member of our Road Rescue team, you'll play a critical role in ensuring our drivers can continue to deliver the goods and services that keep our economy moving.

Pay and Schedule

This position is on site Sunday - Wednesday 5:30pm to 5:30am. The pay range is $45,000-$55,000/year dependent on experience.

Benefits Offered

• Medical, Dental, and Vision Plans
• Retirement Plan and 401K with match
• PTO & Paid Holidays
• Paid Weekly
• Direct Deposit

How you will contribute to the success of the team:

• Promptly answer incoming calls from drivers
• Gather necessary information to provide assistance for repairs to equipment
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance
• Ensure quality and safety of repairs, minimize cost, and maximize equipment utilization
• Locate the appropriate vendor closest to the breakdown
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly
• Update operations personnel as to equipment status
• Communicate with vendors through their online portals
• Use email to review pictures and estimate
• Making accident reports when drivers call to report damages found or are involved in a current accident

What makes you a strong candidate for this position:

• Basic computer knowledge
• Microsoft Office knowledge
• Effective verbal, interpersonal, and written communication skills
• Customer service experience
• High School Diploma or general education degree (GED)
• Preferred automotive and/or diesel mechanic knowledge

The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others.

PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.