Location: West Palm Beach,FL, USA
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
IMMEDIATE HIRING NEED - OVERNIGHT Training Support
Friday through Tuesday - 8pm-4am Eastern Standard Time
WORK REMOTE
Deposita(TM), an Allied Universal Company, is hiring a Training Implementation Specialist. This role will provide training and implementation support to client's store level personnel on specific technology and devices, as well as AUS/RCS Customer Service Center (CSC) new-hires and tenured staff. The goal is to effectively manage the logistics of either in person or virtual training events (depending upon the engagement).
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
* Effectively facilitate virtual training content using provided mobile device as needed
* Use various applications to deliver virtual training such as PowerPoint, internal systems, remote manager, Zoom
* Execute and track the completion of scheduled training events
* Execute and track materials and various training milestones according to required checklists
* Answer learner questions via chat, group texts and calls.
* Manage device or process exceptions and troubleshoot, to ensure resolution of any issues preventing device or system access and user adoption
* Cross functional collaboration with other teams at RCS (call center, POC team, etc.)
* Daily phone calls, virtual meetings, customer facing interactions as needed
* Determine training needs of customer personnel at each location, and adapt delivery to meet those needs
RESPONSIBILITIES:
* Must possess one or more of the following:
* Associate's degree in general studies, human resources, business administration, communications, or related field of study
* Two (2) years of work experience in training and development
* Be at least 18 years of age
* Possess a high school diploma or equivalent, or 5 years of verifiable experience
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
* Must possess a minimum of three (3) years' experience developing and delivering training content
* Must possess a minimum of two (2) years' management or supervisory experience
* Must possess experience in retail operations, training, cash handling, accounting, loss prevention or guest services industry
* Must possess experience showing the ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs
* Work experience must demonstrate each of the following:
* Developing comprehensive training materials (presentations, participant manuals, job aids, etc.)
* Experience delivering training both in-person and virtually to large and small groups
* Ability to coach and provide effective feedback to team members
* Ability to be well-spoken, knowledgeable, and able to develop and present technical content in a friendly, empathetic, and helpful manner
* Ability to be a skillful and fluid communicator, processing the flexibility to communicate effectively with each client representative and other client personnel in the style and manner that they prefer
BASIC QUALIFICATIONS:
* Must possess one or more of the following:
* Associate's degree in general studies, human resources, business administration, communications, or related field of study
* Two (2) years of work experience in training and development
* Be at least 18 years of age
* Possess a high school diploma or equivalent, or 5 years of verifiable experience
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
* Must possess a minimum of three (3) years' experience developing and delivering training content
* Must possess a minimum of two (2) years' management or supervisory experience
* Must possess experience in retail operations, training, cash handling, accounting, loss prevention or guest services industry
* Must possess experience showing the ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs
* Work experience must demonstrate each of the following:
* Developing comprehensive training materials (presentations, participant manuals, job aids, etc.)
* Experience delivering training both in-person and virtually to large and small groups
* Ability to coach and provide effective feedback to team members
* Ability to be well-spoken, knowledgeable, and able to develop and present technical content in a friendly, empathetic, and helpful manner
* Ability to be a skillful and fluid communicator, processing the flexibility to communicate effectively with each client representative and other client personnel in the style and manner that they prefer
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.